MWeb Administrative / Secretarial Jobs in Western Cape
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Main Purpose of the Job:
The Connect division in Cape Town currently has vacancies for a Sales Support Administrator reporting to the Back Office Team Manager, who will be responsible for providing sales administrative and customer support.
Job Output:
Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables
- Assist in the distribution, correlation and management of applications, emails and tickets in relation to the Sales Management process
- Manage administrative processes with regards to hardware distribution to Mweb clients
- Conduct outbound calls to follow up with customers and also taking inbound sales calls when necessary
- Maintain relationships with external customers who form part of the administrative function and meet Service Level Agreements with them. (SLAs).
- Produce reports and feedback to the Call Centre and management team
- Analyse and feedback on Sales Admin statistics assist with customer escalations and resolutions
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Skills and Competencies:
- Good time management skills
- Sales orientation
- Team Player
- Meticulous attention to detail
- Pro-activity and initiative
- Judgment/Problem Solving skills
- Excellent customer service orientation
- Good Communication and interpersonal skills
- Able to meet deadlines
- Excellent telephonic etiquette
Qualifications
- Fluent in English and Afrikaans
- Matric
Experience:
- Minimum 2 -years of administration in a call centre environment and/or call centre experience essential
- Working knowledge of sales back end processes a must
- Knowledge of the ISP industry and products advantageous
- Knowledge of MS Office
- Database and capturing experience preferred
- Customer service experience
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