Chief Information Officer - PBB at Standard Bank

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced CIO: PBB - Payments to join our team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Job Purpose

To provide strategic vision, advise, plan, govern, report on the Corporate Function/Product Line technology enabling implementation of the Group business strategy. To establish, innovate and oversee the relevant technology toolbox, as domain owner, in partnership with countries, delivering desired client experience in all markets across the Group. To deliver the Corporate Function/Product Line technology mandate across the Group, overseeing delivery execution in country and shared execution.

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Key Responsibilities/Accountabilities

Technology & Architecture

• Negotiate and agree the services that will be set-up as shared execution between countries to allow for optimal implementation of capabilities based on country tiering, affordability and accessibility.
• Develop and act as custodian of the IT Blueprint, overseeing the requisite toolbox (solutions, technology tools and standards, preferred vendors) in collaboration with countries, Business Line or Corporate Function to fit market needs.
• Incorporate fit for purpose technical architecture that support the technology plan catering for tiered country requirements and objectives, in partnership with Enterprise Architecture.
• Innovate toolbox to achieve optimal technology plan implementation and meet client needs, allowing country to win in the market.
• Deliver the strategic technology plan overseeing execution, quality of service and stability of domain solutions delivered via country and shared execution capabilities (Group and Regional).
• Oversee, guide and support execution, quality of service and stability of domain solutions, delivered via country and shared execution capabilities, to ensure a consistent customer experience Client
• Articulate the desired customer experience and service management expectations across all relevant markets as part of the technology plan to drive the right outcome for the client across all markets.
• Advise Corporate Function or Product Line on the appropriate strategic technology plan to drive the right outcome for the client across all markets. Financial Management
• Monitor budgets against expenditure and manage IT costs in line with organisational parameters.

People

• Collaborate with Enterprise Architecture, Information Security, technology practices and country structures to ensure standards, guidelines, solutions and services are fit for country.
• Build the Business Line IT community, domain, across all markets, i.e. town halls and guilds with relevant individuals across countries and shared execution.
• Plan for skills development of appropriate domain knowledge across all countries. Provide a view on skills base as well as rotation plans, to ensure delivery of appropriate solutions in local markets.
• Collaborate with Group Business Line and countries to select applications/infrastructure and vendors to implement the technology plan and IT Blueprint.

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Strategy

• Understand country tiering dimensions and individual country dynamics to determine appropriate localisation of technology capabilities taking into account country regulatory considerations.
• Research and investigate industry solutions and the application of emerging technologies to ensure innovation as part of the technology plan.
• Understand maturity of local partners and vendors and ensure that vendors are portable between countries/regions (were required).
• Verify whether solutions and tools are fit for purpose in countries/markets to meet service management expectations and service clients adequately, leading the adaption of strategic plan and toolbox as required.
• Interpret the Corporate function or Product Line strategy, producing a strategic technology plan that will enable the implementation of the Corporate Function or Product Line strategy and align with Group Technology strategy and objectives.

Product

• Align, integrate the IT Blueprint with other Business Line technology plans to ensure UFSO objectives are met and deliver on the strategic intent of defined Customer journeys.
• Integrate technology best practice and information security standards to allow for legitimate, reputable solutions across the Group.

Risk, Regulatory, Prudential & Compliance

• Define and maintain the related solution, tool and vendor selection criteria for use by country operations to achieve alignment with the technology plan.
• Lead governance processes to decide deviation from technology toolboxes and standards.
• Lead the development of an IT Governance framework to ensure that solutions are regulatory compliant.
• Mitigate risks by reporting and managing in collaboration with appropriate business governance forums, regional and country technology structures.

Preferred Qualification and Experience

• Post Graduate Degree in Information Studies
• Post Graduate Degree in Information Technology
• Relevant Product Industry Certification e.g. Agile
• With a diverse knowledge of the payments value chain and the technological forces shaping the industry the person must have a sound knowledge and understanding of the payments infrastructure as well as electronic retail payment systems and services(erps). Must have experience with E-commerce payments and the ecosystem around this as well as real-time interbank payment services.
• 5-7 years experience in Technology business partnering, strategy and planning. Experience Description: Knowledge of Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisational change.Experience working in a multi-vendor and outsourced IT environment. Leadership/ management experience working with individuals and teams from diverse cultures.
• 5-7 years experience in Information Systems Architecture. Experience Description: The candidate will have come from a background of full lifecycle design and development covering multi-tier environments and markets.
• 8-10 years experience in Technology business partnering, strategy and planning. Experience Description: Significant experience managing technology in large multi-dimensional corporate environment, preferably financial industry, Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge; differet ownership models. Knowledge of Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisationa change.Experience working in a multi-vendor and outsourced IT environment. Leadership working with individuals from diverse cultures.

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Knowledge/Technical Skills/Expertise

• Benefits Management - Monitoring for the emergence of anticipated benefits (typically specified as part of the business case for a change program or project). Action (typically by the program management team) to optimize the business impact of individual and combined benefits.
• Emerging Technology Monitoring - The identification of new and emerging hardware, software and communication technologies, products, methods and techniques and the assessment of their relevance and potential value to the organization. The promotion of emerging technology awareness among staff and business management.
• Vendor Evaluation & Management - Knowledge of the process for evaluating, selecting and managing products, tools, services, infrastructure components and applications in line with the organisations business needs and architectural principles.
• IT Knowledge - Possesses a deep and broad knowledge base in fundamental IT technical skill sets. Stays informed on emerging trends.
• Knowledge of Banking & Financial Service - Knowledge of business concepts, entities (definition, ownership, use, semantics and syntax) specific to the Banking and Financial Services industry.
• IT Strategy & Planning- The ability to develop a long term vision for the utilisation of IT based systems used by the Bank to modernise the work methods and improve efficiency and response times for different functions.
• Internal & External IT Environment - Knowledge and understanding of the external and internal environment - global marketplace experience, developments and trends that could have an impact on the IT function.
• Stakeholder Management (IT) - The coordination of relationships with and between key stakeholders, during the design, management and implementation of business change.