Portfolio Manager at Standard Bank

Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful individual to help us fulfill our business objectives and build customer loyalty.

Job Purpose

To assist the Relationship manager to grow and maximise customer experience, portfolio profitability /return in the Commercial segment by:

• Having a deep understanding of products used by Commercial clients and to have the ability to engage with clients as part of the front line.
• Providing an overall credit origination and risk management function on the portfolio.

• Taking accountability for sound portfolio management and ensuring sales opportunities are leveraged.
• Coordinating the Eco System model within the portfolio through control and stakeholder engagement.

Key Responsibilities/Accountabilities

• Ensures the timeous completion of all concession reviews.

Credit and Risk management

• Captures all required balance sheet information on Spreadpac for assessment purposes.
• Completes CRS ratings for portfolio in conjunction with the Relationship Manager.
• Interprets business and financial information to prepare and motivate credit applications in line with credit requirements.
• Assists the Relationship Manager in preparing Entrepreneur forum and business development forum / pre-credit forum papers when applicable.
• Originates all requests of a credit or collateral nature on behalf of the customer, in consultation with the Relationship Manager.
• Review collateral recorded on SMS and identify collateral that is: valid and required to continue to be held; obsolete and/or no longer valid; restricted to indebtedness arising from a specific lending product or credit agreement and missing.
• Request credit authorization in the credit application to file obsolete and/or release collateral that is obsolete, no longer valid and/or no longer required.
• Interacts with customers to obtain and analyse financial material (e.g., debtor’s lists, management accounts, cash flow budgets, financials etc.) in terms of agreed covenants and ensures that timeous annual credit reviews are completed.
• Monitors daily excesses to ensure that customer facilities are managed within the parameters set by credit.
• Ensures that limits are timeously reviewed and renewed / arrangements concluded as per agreements and sanction.
• Accurately and efficiently collates and checks collateral documentation and mandates for banking facilities and ensures updated collateral values are obtained and logged.
• Ensure legal documentation captures the essence of the original request and that any terms and conditions are realistic and measured.
• Manages the timeous regularisation of facilities letters and conditions of approval.
• Monitors and proactively manages all risk measures within target (e.g., COA’s (conditions of approval), outstanding reviews, and facility letters including cancellation of obsolete COA’s).
• Manage expectations with regard to expected turnaround time to customers to ensure that their expectations are managed.
• Motivates and processes credit applications to improve turnaround times, increase revenue growth and meet customer expectations.
• Together with the Relationship Manager explores alternative solutions in event of credit declines.
• Accompanies Relationship Manager on customer visits where appropriate to ensure that client’s requirements are understood.
• Engages all necessary stakeholders in order to ensure customer requirements are met.

Operational Risk and compliance

• Ensures that the portfolio complies with general banking and credit policies and procedures.
• Supports the implementation of the Financial Intelligence Centre Act (FICA) to ensure adherence to record-keeping requirements with the support of the CSU.
• Ensures compliance to all applicable legislative requirements such as the National Credit Act (NCA), Consumer Protection Act (CPA), Anti-Money Laundering (AML), Protection of Personal Information (POPI), Code of Banking Practice, etc.
• Ensure all AML requirements are met and accurately captured on customer 1st.
• Ensures adherence to all regulatory and compliance risk requirements within the laid down time lines.
• Completes all regulatory training on network next prior to deadlines.
• Bring to the attention of the Relationship Manager/ Centre Manager any compliance, regulatory or reputational risks they become aware of within their client base.
• Preparation and completion of account mandates in line with AML and KYC guidelines.
• Proactively monitors and actions all KYC and AML remediation lists.
• Scrutinise all reports that are used on portfolio. (2052c, 2084c,2905,2936, 2937,6878, and 8665c)

Eco System Coordinator

• Assist relationship managers in completing the Customer Value Chain Analysis (Eco Systems) and coordinate Eco System activity.
• Coordinating the Eco System model within the portfolio through control and stakeholder engagement.
• Act as the primary point of contact for the customer eco system.
• Co-ordinate the Client Service Team (“CST”) meetings that should include Identified specialists across PBB.
• Hive Updating.
• Continually monitor progress of opportunities with the CST.

Financial

• Achievement of revenue growth and financial targets.
• Ensure revenue is appropriately recovered as per agreement with clients and opportunities.
• Ensure that pricing recoveries are made and that concessions are managed – constantly review to ensure minimal revenue leakage and maximum revenue recoveries.
• Reducing Revenue leakage – as an example, ensure upon account closure that BOL profile and or other SBSA debit orders are transferred to another transactional account.
• Monitor revenue and business flows committed by customers.