Fidelity Services Group Engineering Jobs in Cape Town
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Duties (Technical):
- Perform alarm installations as per quotation
- Program alarm panels / system as per specifications
- Issue clients with quotes on site for additional equipment if necessary
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete invoices and job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
Performance Standards (Technical):
- Ensure that installation corresponds to Sales Rep’s quotation
- Ensure that alarms are programmed according to FADT prescribed standards
- Ensure that the correct details are quoted
- Adhere to SHE requirements at all times
- Ensure that the correct customer details are obtained prior to attending the call
- Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
- Ensure that feedback is provided timeously to the relevant parties
Duties: (General):
- Download cites every morning
- Keep stock up to date and assist storeman with stock take
- Keep the company vehicle clean
- Submit petrol slips
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Performance Standards (General):
- Ensure that stock is up to date at
- Ensure that stock is up to date at all times and report any discrepancies
- Ensure that the company vehicle is clean at all times
- Ensure that petrol slips are submitted weekly
QUALIFICATION & EXPERIENCE:
- Matric or equivalent
- Minimum 5 years’ experience as an alarm technician
- Extensive programming, wiring, installations and fault finding experience
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Valid driver’s licence essential
- Must be PSIRA registered (Grade C)
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
- Knowledge of CCTV, Intercom systems and access control advantageous
- Able to work standby as and when required
INTERNAL CLIENTS:
- Installations
- Servicing
- Investigations
- Operations
- Technical Trainer
EXTERNAL CLIENTS:
- FADT customers
- Suppliers
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Competencies (technical & behavioural):
- Action Oriented
- Priority setting
- Customer Focus
- Planning
- Interpersonal savvy
- Approachability
- Functional / Technical Skills
- Delegation
- Action orientated
- Informing
- Planning
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