Growthpoint Properties Administrative / Secretarial Jobs in Gauteng
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Full Job Description - Read Carefully
Purpose of the Job
A culture-forward leadership role focused on delivering exceptional front-of-house experiences.
This role ensures service excellence, team cohesion, and brand-aligned engagement across reception, hospitality, and guest-facing environments.
Key Performance Areas
Team Leadership and Vendor Performance
- Lead and inspire a diverse team including receptionists, baristas, drivers, cleaners, security personnel and internal landscaping employees.
- Monitor and evaluate service delivery against established SLAs, ensuring consistent excellence
- Identify and address underperformance through coaching and escalation protocols, as required.
- Administer access systems, subscriptions and parking logistics with precision, in tandem with building management.
- Reconcile operational spend and ensure alignment with company policies and budgetary controls.
Facilities and Hospitality Oversight
- Ensure all front-of-house areas are welcoming, well-maintained, and brand-aligned
- Liaise with building management to ensure service reliability and prompt resolution of issues
- Monitor compliance across safety and hospitality protocols and uphold these protocols through regular audits
- Recommend and implement enhancements to elevate the guest experience and service flow.
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Culture and Engagement Stewardship
- Coordinate recognition milestones and office engagement activities.
- Support internal events with hospitality planning and execution.
- Foster team morale through inclusive leadership and service pride initiatives
- Gather and interpret feedback to continuously improve the front-of-house experience.
Communication and Relationship Management
- Maintain a warm, professional and brand-aligned tone in all interactions
- Lead and facilitate team briefings and ensure service updates are communicated to ensure alignment and transparency
- Handle sensitive issues with discretion and escalate if necessary
- Build rapport with staff, guests, and vendors
Requirements
Knowledge
- Workplace operations and service protocols.
- Health, safety and building compliance.
- Brand experience and corporate culture.
Job Specific Skills
- Guest experience.
- Vendor coordination.
- Ambiance curation.
- Operational spend reconciliation.
- Operational risk awareness.
Competencies
- Coaching.
- Recognition.
- SOP implementation.
- Problem solving & decision making.
- Strong interpersonal skills and stakeholder engagement.
- Strong communication skills.
- Team management and development.
- Planning and organizing.
- Adaptability and resilience.
Experience
- A minimum of 5 years in guest-facing or hospitality roles.
- 1-2 years supervisory experience.
- Proven ability to deliver in high touch environments.
- Experience managing service contracts, SLAs and vendor relationships.
- Experience handling budgets, reconciling spend and ensuring compliance with safety and hygiene standards.
- Exposure to planning internal events.
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Education
- Grade 12.
- Qualification in Hospitality/Operations/Business Administration or Facilities Management is advantageous.
Internal Liaison
- GPT all.
- Receptionists, baristas, drivers, cleaners, security, and internal landscaping.
External Liaison
- All external stakeholders who contact the company.
Level of Decision-Making
- Interpretive; service-focused problem-solving. Tactical decisions.
Level of Problem Solving
- Ability to resolve operational issues arising in the line of work. Routine problem solving.
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