Processor ITT at Nedbank

The ideal candidate will ensure that relevant process are administered, maintained and supported to meet the requirements of the department and business in line with the Group's strategy.To support business by ensuring relevant processes are administered and meet business requirements.

Job Responsibilities

• Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters.
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Minimise operational costs by avoiding unnecessary expenditure.
• Generate a monthly areas' report for monitoring purposes so as to minimise losses and to avoid the loans from falling into the bracket where the Bank has to make provisions.
• Satisfy internal and external clients by responding to and actioning queries within agreed SLA.
• Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly.
• Understand and meet stakeholder needs by maintaining a relationship through regular interaction.
• Minimise risk by checking and validating activities according to policies and procedures.

• Ensure that relevant processes are administered by following procedures.
• Ensure accuracy by identifying and recording / correcting discrepancies timeously.
• Highlight risk by reporting exceptions timeously.
• Provide information to business partners by remitting schedules and deduction instructions to them so as to get new & old repayments, plus to delete those who have paid up
• To receive repayment files and convert them into the Bank's format and rectify incorrect accounts, and balance those schedules before they are sent for processing, so that they can credit the loans accordingly.
• Transfer funds from one account to another, or update from personal accounts, and re-advance on the limits so as to create a new instalment, at par with the prevailing rate.
• Assist in the monitoring of scheme's limit and advise the manager on those schemes due for review and those exceeding the limit for the manager to take the appropriate action.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management, department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.

Minimum Experience Level

1 - 3 years in business administration

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Relevant Banking diploma or equivalent

Type of Exposure

• Completing various administrative duties
• Conducting processing activities
• Capturing data
• Checking accuracy of reports and records
• Communicating internally
• Drafting reports
• Working with a group to identify solutions to a problem

Technical / Professional Knowledge

• Administrative procedures and systems
• Business writing
• Data analysis
• Relevant regulatory knowledge
• Relevant software and systems knowledge

Behavioural Competencies

• Adaptability
• Communication
• Collaborating
• Decision Making
• Stress Tolerance
• Work Standards
• Building Trusting Relationships
• Managing Work