Field Service Engineer at Cepheid

eg. Accountant or Accounting or Kempinski



Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.







Want to receive job alerts? Enter your email:

Delivered by FeedBurner


A Must Read Article: 10 checks to identify fraudulent or scam job offers

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Ensure customer satisfaction through effective troubleshooting, repair, installation, and maintenance of GeneXpert and Infinity products. Address customer support issues promptly and professionally.

Position is based in the Eastern Cape


PRIMARY JOB RESPONSIBILITIES:

  • Develop and maintain excellent relationships with customers, ensuring a high level of customer satisfaction through proactive attitude and actions to optimize system performance
  • Proactive preventive maintenance and modifications, reactive repairs and basic calibration, and installations and de-installations, in a timely, productive, and cost-effective way
  • Train customers in the appropriate maintenance of systems.

ADVERTISEMENT

CONTINUE READING BELOW

  • Maximize system performance and minimize downtime
  • Interpret customers’ needs and take responsibility for problem resolution amongst other functions liaising with the customer on administrative and technical matters
  • Manage all aspects of field support, which is not limited to system hardware and software, PCs, and networking/wireless networking

     

SECONDARY JOB RESPONSIBILITIES:

  • Provides technical direction and support to customers on instrument operation, assay development, and maintenance of company products.
  • Install instrumentation, train customers and ensure a smooth and rapid start-up for new customers
  • Introduce the Cepheid instrumentation, software and reagents to customers upon installation
  • Integrate Cepheid instruments into customer laboratories and provide customer support to the customer during the evaluation and validation process
  • Assist in the development and optimization of assays on Cepheid instrumentation
  • Work closely with sales, marketing and QA/QC to address customer concerns, determine corrective action and customer follow-up
  • Spares management including stock levels, request and despatch
  • Ensuring correct documents and stickers get sent with new instruments
  • Perform monthly cycle counts on workshop/warehouse inventory as well as car stock

ACCOUNTABILITIES:

  • Troubleshoot, repair and recalibrate Cepheid instruments following approved procedures
  • Provide clear and concise documentation for all work in accordance with company procedures and ISO/QSR requirements
  • Proactively participates in the quality systems and quality improvement
  • Comply with ISO 13485 requirements and maintain effectiveness of the quality management system
  • Complete accurate service records both electronically and manually

ADVERTISEMENT

CONTINUE READING BELOW

  • May be required to write PDR or NCR as directed by the Manager
  • Perform visual final inspection (QA) and order/replenish parts for service
  • Ensuring certificate of compliance get copied and filed

TRAINING RESPONSIBILITIES: (REQUIRED)

  • Complete all assigned and required training satisfactorily and on time

ADDITIONAL REQUIREMENTS:

  • Possess the ability to work with customers and vendors at both business and technical level
  • An exceptional time management skill is a must
  • Capable of explaining technical procedures in writing or verbal is essential
  • Ability to work independently and self-motivated is required
  • Must be able to travel approximately 75% of the time
  • Fluent in English
  • Understands and complies with the rules, regulations, policies, and procedures
  • Ability to establish and maintain effective working relationships with internal and external customers

ADVERTISEMENT

CONTINUE READING BELOW

OTHER REQUIREMENTS:

  • Ability to lift at least 30 lbs
  • Some International travel required
  • Will be required to work after hours from time to time
  • High level of travel

ADVERTISEMENT

CONTINUE READING BELOW


JobSearch South Africa Job Widget

Display job vacancies in South Africa on your website or blog for FREE!!

Get Started !!

FIND CURRENT JOBS IN GHANA TODAY

JobSearch South Africa is your most reliable website for latest jobs in South Africa today. If you are interested in getting genuine and reviewed job vacancies in South Africa from the best companies, then you are in the right place. Browse For Graduate Jobs, Government Recruitments & More. You can find current jobs in South Africa today on LinkedIn, Glassdoor, Graphic, Job Web South Africa here

TOP CAREER ARTICLES FROM EXPERTS

Job search is not an easy journey especially for job vacancies in South Africa. That is why we have engaged experts to write seasoned articles to guide your job search in South Africa. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!

Top

© 2017 - 2020 JobSearch South Africa - Jobs In South Africa

Powered by Yaks Baker

x
advertise