Field Service Engineer at Thermo Fisher Scientific

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $17 billion and the largest investment in R&D in the industry, we give our people the resources and chances to define their ability to the world in various fields of work.

Business Unit - M & M

Location: Johannesburg, South Africa

Reports to: Service Manager – Africa

Band: 6 (Professional)

Responsibilities:

• Carry out field installation, commissioning, repair, maintenance and calibration of all Minerals products including Coal and Cement Analyzers on our customer site in South Africa and other Africa countries.
• Provide a post visit detailed service report after each visit to a Minerals, Coal or Cement plant describing the work you completed, and the value you added for improvement.
• Provide onsite service and remote support to other M & M product lines as and when needed including, BMH & PI, to assist the South African service team to meet their AOP.
• Deliver on site and in-house training of customers in the use and operation of the equipment and system supplied.
• Take an active role identifying, Product Support Agreements, isotope replenishments and disposals, and spare part's inventory to minimize down time.
• Maintain a record of sales opportunities that you uncover and actively work with the Aftermarket sales team to improve the bookings and revenue from these opportunities.
• Provide detailed input to the mineral’s product line strategy with the aim of sustainably growing revenue and customer happiness.
• Supervise sub-contractors on equipment installation.
• In house repairs to electronic/ electrical equipment where possible.
• Preparation for field work including, familiarization with the job, checking out/testing adequate spares, liaising with the client
• Promoting our products whilst in the field and giving feedback to the Sales Department.
• Do fault analysis, including replacement of cards. Re-programming and Re-calibration.
• Ensuring company vehicle is maintained in good condition
• Compliance with ISO 9000 and OSH 18001

Minimum Qualifications:

Instrumentation Trade Test Passed and N6 Instrumentation Diploma or Higher.

Preferred Experience:

• 5 Years Industrial Instrumentation
• Coal and Cement Analyzers.
• Understanding of the mineral’s applications and the role of online sampling and analysis working in close relationship with site Laboratories.
• Ability to work without supervision.
• Ability to seek and trouble shoot problems on site.
• Faultfinding on control panels.
• Interaction with customers.
• Willing to work when and wherever necessary in order to complete a job to customers happiness.
• Good written and verbal communication skills.