Claims Technician: Recoveries - Guardrisk


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Guardrisk Insurance Jobs in Gauteng


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Role Purpose    

  • To manage a portfolio of liability claims and recoveries and to provide ad hoc technical advice to stakeholders.

Duties & Responsibilities    

  • Day to day reporting to the Team Leader
  • Handling recoveries in accordance with claims handling procedures
  • Facilitating and managing outsourced recoveries
  • Handling and settling claims within stipulated time frames and as per SLAs / mandates in place
  • Entering into settlement negotiations with third parties / third party representatives
  • Negotiating with motor assessors, attorneys, other service providers  
  • Providing technical advice on litigated matters
  • Providing clients / brokers with the highest standard of service
  • Providing clients / brokers with feedback on claims progress at all times
  • Ensuring diary system is implemented and adhered to at all times
  • Ensuring adherence to SLAs / mandates in place with regards to claims from mandated brokers
  • Rendering of assistance from time to time with ad hoc tasks


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Requirements    

  • Matric/Grade 12
  • A law degree – preferable but not mandatory, subject to experience in Short-term insurance environment
  • 60 FAIS Credits
  • Computer literacy(MS Word, Outlook and Excel)
  • At least 5 years experience, some of which should be in a legal practice environment or insurance recovery & liability environment
  • Insurance qualification preferable
  • RE qualification
  • Intensive knowledge of liability claims and resulting litigation
  • Intensive knowledge of recoveries
  • Knowledge in administering and handling liability claims and recoveries

Competencies    

  • Good interpersonal skills
  • Negotiation skills
  • Communication skills
  • Attention to Detail
  • Ability to work under pressure
  • Team player
  • Good organizational skills

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