Help Desk Agent at Servest Intergrated

The Help Desk Agent at Servest Intergrated must have experience and be willing to learn new things.

Duties & Responsibilities

• Responding to queries via chat, email, or phone
• Training other staff members on troubleshooting and diagnosing problems
• Writing, editing, and revising training manuals for new and updated software and hardware
• Providing technical assistance for questions and problems Resolving problems with networks and other computer systems
• Diagnosing system errors and other issues Following up with customers to ensure full resolution of issues
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods

• Running reports to analyse common complaints and problems
• Installing or changing software to fix issues
• Remotely accessing hardware or software for clients to make changes and fix problems

Minimum Requirements

• Matric, NQF 4 Equivalent.
• Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Familiarity with both PC and Mac Hardware and Software.
• Experience with Network Repairs and Analysis.
• Good Customer Service Skills.
• Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience.
• Writing and Editing Skills to aid in writing and updating manuals.
• Education in Computer Repairs and how to Troubleshoot Problems Specific Knowledge of other required Computer Systems for different work environments.