Woolworths IT / Telecom Jobs in Western Cape
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Introduction
Understand and translate business requirements into quality system solutions and ensure optimal system performance and stability through support and continuous improvement.
Job description
- Analyse current systems solutions and business requirements
- Interpret and provide input to translate business requirements into business requirement definitions and specifications
- Analyse and evaluate required system enhancements
- Analyse existing systems and interfaces for modification/improvement purposes
- Design new or enhanced systems to accommodate business needs
- Participate in the process design or re-design and translate business/user requirements/processes into a less complex system design
- Design less complex system enhancements
- Change systems specifications based on testing problems / changing requirements
- Design interfaces and solutions with other systems
- Adhere to the change request process
- Complete peer review of team change requests submissions
- Provide input to deployment plans based on designs
- Testing of proposed solutions
- Develop system test plans for system, regression and integration testing
- Perform systems testing and integration testing, and feedback results
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- Assist business and external stakeholders with functional and integration testing of solutions and changes for sign-off
- Participate in the implementation of new solutions to ensure successful integration into current environment
- Manage the creation and hand-over of the system administration procedures
- Participate in the post-implementation reviews for completed projects
- Support current solutions
- Attend to user queries, incidents and requests as per ways of working
- Ensure the stability of the existing systems environment in line with agreed SLA’s
- Provide input to development/programming and technical support teams
- Provide functional guidance
- Complete peak checks and reporting during peak periods
- Collaborate with and support ITS and the Business
- Integrate with relevant business and IT teams
- Provide system input to design of user training material
- Provide operational support to the business areas
- Provide knowledge transfer and support to team members
- Collaborate with 3rd party service providers for operational, technical and functional support
- Create and maintain documentation
- Develop and maintain all relevant SDLC documentation
- Document, publish and maintain system design (new system developments and enhancements) and all interfaces with other systems
- Update standby and support manuals
Minimum requirements
- Minimum 3 years IT degree/diploma
- 3 - 5 years relevant IT experience
- Will be required to perform standby duties on rotational basis
ADDITIONAL CRITERIA
- Retail experience advantageous
- Strong XML and relational database knowledge
- Strong SQL Query, SQL DBA and SSIS (SQL Server Integration Services) knowledge and experience
- Knoswledge on Cloud technologies and principle
- Working knowledge of various system integration formats
- Able to work independently on less complex projects and improvements
- SDLC and testing methodology knowledge
- Supply chain knowledge/understanding advantageous
- Takes ownership, accountability and is self-motivated
- Attention to detail
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- Is aware of and responsive to internal and external events and influences on the technical landscape
- Ability to research technology-related concepts, trends and best practices, and apply findings
- Appropriately derives and organises the essence of information to draw solid conclusions
- Looks beyond symptoms to uncover root causes of problems to be solved
- Synthesises data from different sources to identify trends
- Demonstrates a results-oriented mindset in planning and implementing activities/projects
- Monitors and tracks progress to ensure delivery of all planned commitments, and keeps the appropriate people informed
- Prepares clear, well-structured presentations using a variety of tools and techniques
- Prepares written reports and briefs and communicates ideas clearly
- Discusses issues and exchanges information with partners to identify areas of mutual interest and benefit
- Convinces others by identifying benefits for all; looks for ways to increase the value of the partnership for all parties
- Adjusts to work effectively within new work structures, processes, requirements, or cultures
- Actively seeks out positive spin-offs of change and investigates ways in which change can be used
- Anticipates change and continuously remains prepared for change
- Demonstrates resourcefulness in acquiring necessary knowledge, skills and competencies to adapt to change
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