Service Desk Technician - mrpIT at Mr Price Group

Are you an excellent communicator with great telephone and email etiquette? Do you have an affinity for troubleshooting computer and peripheral device problems? Do you have basic networking skills? 

Then our Service desk position is a great first step into the IT field for you

Some day to day tasks may look like…

• Providing telephonic and email 2nd line support and troubleshooting to all computer users at all Stores, Head Offices and the Distribution Centres within the Mr Price Group

• Liaise with external service providers to escalate problems where required
• Support our suppliers who use our software

Workdays are from Monday to Friday with the possibility of weekend overtime only if the need arises. You would be required to work a 9 hour shift between the hours of 8:00 -17:00 daily. Your own reliable transport is preferred.

Want in?

Min requirements:

• Grade 12
• IT diploma/ Certificate
• At least 1 year in an IT or Helpdesk environment
• The technical skills required are just a good general knowledge of computer hardware and software. Knowledge of our POS system would be a major advantage
• Strong verbal and written communication skills
• Excellent interpersonal and customer-facing skills Strong administration skills
• Strong ability to work accurately with attention to detail
• Familiarity with MS Office products
• A high level of confidentiality

A little about us:

mrpIT is our very own in-house IT department. mrpIT has over 200 passionate IT professionals who are responsible for the architecture, development, maintenance, security and availability of the Group's systems environment.

As a division, we are dynamic, responsive, creative and innovative “techies” and we aim to deliver differentiated solutions that are fit for purpose, balancing best of breed and value for money for the Group.