Collections Agent - mrpmoney (ACS) at Mr Price Group

The collector will be responsible for collecting overdue installments, negotiation of payoff deadlines and resolution of discrepancies with the aim to minimize bad debt write-off.                                                                                                                                                                                                                                                

Key Responsibilities:       

Debt Collection:

• Contacting arrears customers to collect on the overdue installments to minimize bad debt write-off.
• Maintain regular contact with customers when collecting on overdue accounts to ensure payments are made.                

Customer Service:

• Resolve customer discrepancies and short payments to ensure accurate debt owing information.
• All collection issues should be resolved timeously to maintain standards of customer service.

Requirements:   

Education:

• Grade: 12
  
  

Experience:

•  1 Year Experience in Debt Collection         

Knowledge/ Skills:

• NCA (National Credit Act).
• CPA (Consumer Protection Act).
• Debtors Processes.
• POPI (Protection of Personal Information).
• DCA (Debt Collectors Act).
• Collection.