Vodacom IT / Telecom Jobs in Cape Town
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Full Job Description - Read Carefully
Role Purpose:
- Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom.
- Infinity Services Partner Company is looking for a MI & Insights Specialist
- An exciting position awaits an incumbent who is structured; detail oriented and keen to add value to a dynamic team.
- In this important role you will support the business through MIS & data analysis & will be responsible for providing quality reports and data to make sound decisions.
You will solely be responsible for:
- Determining and producing business intelligence solutions based on data extractions performed
- Searching for innovative ways to reduce manual work and add value by giving insight into the information produced.
- Your strong MI, Excel and Analytical skills will stand you in good stead for this opportunity.
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Your responsibilities will include:
- To create data extraction processes and infrastructure from disparate data sources, employing ETL best practices
- To design and develop automated reports, based on user requirements
- To extract and manipulate data/stats/information for analysis required by the business
- To verify the completeness, accuracy, validity & timeliness of the data being reported on
- To analyse, present & explain the data content to stake-holders/management
- To automate extractions
- To do user acceptance testing and post-implementation testing for all new or enhanced, automated reports
- To get feedback from users on the value add/usage of the reports
- To analyse, evaluate & reformat wide ranges of information
- To perform ad hoc data extractions and data analysis
- To assist with continuous departmental process improvement(s) and/or ad hoc requests
The ideal candidate for this role will have:
Matric or equivalent
- Relevant 3-year tertiary qualification i.e. B.Com (Computer Science), B Sc (Computer Science)
- 3 - 5 years relevant experience in:
- Database Administration
- MIS
- With 2 years of QlikView Development experience essential
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Core competencies, knowledge and experience:
- Knowledge of Excel spreadsheet, VBA & Pivot Tables
- Knowledge of SQL script writing
- Knowledge of data extraction, manipulation, analysis & presentation
- Knowledge of Contact Centre trends and operational processes
- Facilitation skills are essential
- Analytical thinking skills
- Problem-solving skills
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