South African Broadcasting Corporation Engineering Jobs in KwaZulu-Natal
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Full Job Description - Read Carefully
MAIN PURPOSE OF POSITION
Effective & efficient support of technology, operations and resources to install, sustain and provide administration of broadcast systems/ facilities, equipment, servers and networks in order to ensure optimum, functional, secure and available facilities/ equipment for SABC Technology
KEY ACCOUNTABILITIES
- Opex motivation submissions to ensure maintenance and systems sustainability
- Minor Capex motivation submissions to ensure new requirements are addressed
- Asset management tracking and transfers. Updated Asset Register maintained as per Company Asset Management policy
- Participate in Capex Project system implementations, commissioning and workflows to deliver on functional requirements and avoid on-air disruptions
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- Agreed % of targets met; Agreed % of resources, equipment and facility availability
- Above average rating of SLA
- Products, processes, practices & equipment in line with SABC technical & operational broadcast standards
- Adhere to service delivery standards
- Submission of ad-hoc incidence fault reports with findings and repairs
- Prevention of on-air technical faults to less than agreed SLA %
- Response time to match urgency for technical assistance in accordance with delivery requirements (in support of the % availability of the on-air systems)
- Effective technical support to users in order to reduce downtime
- Correct configuration & testing of digital equipment to ensure less than agreed % of technical on-air faults
- Ensure functional, streamlined and reliable digital systems
- Follow up reported faults
- Technical inputs & specifications to support procurement of correct equipment and software
- Daily/ Monthly proactive system health checks against checklist & replacement of faulty components
- Report and escalate risk findings
- Ensure adherence to OHS and compliance with SABC Company Policies & Procedures
- Maintain discipline in accordance with company policies & procedures
- Compliance with OEM software licenses
- SOP application to ensure broadcast sustainability and business continuity
- Assist in the execution of a working Disaster Recovery Plan
- 95% of assets verified annually
- Assist with annual asset verification exercise (manual or scan)
- Customers served in technical proficient, friendly and helpful manner
- Maintain compliance of services rendered with customer request
- Provide basic technical assistance & guidance to customers/users
- Attended resolutions to customer requests/ complaints
- Compliance with performance management policies and procedures
- Performance agreements with manager annually
- Formal reviews conducted with manager and documented as per deadlines (Quarterly)
MINIMUM REQUIREMENTS
- 3-year National Diploma (S4/T3) in Electrical Engineering (Light Current, Communications, Computer Studies or Information Technology) (NQF6)
- Advantage A+ and N+
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