Specialist: Operations and Sourcing - MTN

Responsibilities

Financial Perspective (25%)

• Support the Shareholder return strategy by executing tactical purchasing processes efficiently, on time to ensure orders are delivered timely at the right quality and price to internal customers. Contribute to the cost reduction targets of the business and identify opportunities during the execution of the RFx processes to target spend towards B-BBBEE compliant suppliers to contribute towards Preferential Procurement targets. 
• Identify opportunities to reduce maverick spend and convert and improve spend under management. 
• Manage compliance requirements in particular regulate and monitor one-time vendor spend in the business. • Identify and contribute recommendations for improvement in the Requisition to Pay process including opportunities for automation and simplification of current manual processes 

Customer Perspective (25%) 

• Serve MTN SA’s internal customers and provide solutions to improve the customer experience.
• Partner with MTN SA’s Ecosystem Partners to deliver business value. 
• Ensure queries are attended to and resolved within agreed SLA’s or reasonable timelines 
• Continuously seek feedback from customers/stakeholders and identify and analyse trends pertaining to customer requests and needs; to continually improve service delivery and cost efficiency. 
• Provide support and prompt feedback to internal customers on the status of the sourcing process 

Internal Perspective (25%) 

• Perform tactical buying activities within defined spend thresholds to help drive the 5 Rights (Right part/service, supplier, cost, time, and quality) 
• Review purchase requisitions, manage creation, approval of purchase order as per defined DLA and timely issuing of purchase order to supplier
• Place all non-stock orders for equipment, services, repairs and maintenance according to procedure
• Place all non-stock orders (local and international) according to procedure
• Resolve / escalate / appropriately refer all order queries within agreed SLA’s 
• Ensure that local trade terms and conditions are considered for purchase orders
• Ensure that the relevant international trade terms and conditions are considered during the placement of international orders (Forex Order Management) 
• Continually recommend enhancements to the order placement process to enhance efficiency, effectiveness and performance
• Track and control all orders placed according to procedure including open requisitions and purchase orders
• Manage sourcing committee meetings by scheduling, organize and coordinate meetings
• Prepare and manage reports, minutes and documents of committee meetings
• Execute and assist in supplier selection processes below tender threshold and RFx process 
• Provide Supplier performance inputs to the Vendor Management team
• Report late deliveries to relevant manager to ensure enforcement of penalties
• Levy penalties for all valid late deliveries on purchases, according to procedure / instruction 
• Ensure compliance to procurement processes and practices e.g. minimize maverick spend and manage one-time vendor spend effectively 
• Handle any audit findings for timely resolution and recommend performance improvement measures to avoid repeat incidence • Work with the manager to ensure that team meets or exceeds service level commitments 
• Work with manager and category teams to develop review and track project pipeline and any support required for sourcing processes 
• Provide support on transformation projects aimed to drive operational efficiencies •
• Report on compliance, KPIs, and SLAs A
• Improve the price book (catalogue compliance for all categories 
• Integrate with operational procurement to resolve supply issues with suppliers 
• Initial negotiating and administration of procurement contracts, SLAs, and price escalations. Negotiation, management, and record keeping of price escalations. 
• Payment terms negotiations to be in line with the finance rules. 
• Vendor onboarding process to be followed according to the policy. 
• Report on and monitor new vendor additions & documentation and contract maintenance. 
• Provide assistance to the respective Sourcing Lead strategic category with inputs on best market practices through market research on areas such as supply market structure and dynamics, leading category strategies, pricing structures, opportunities and threats. 
• Manage the end-to-end preparation and execution of RfX within boundaries and targets set by respective Sourcing strategic category (goods / services package, RfX type and approach, MTN requirements, list of suppliers, alternatives to negotiated
• Ensure compliance with BBBEE regulations People (Learning & Growth) Perspective (25%)
• Contribute to a high performing team by sharing knowledge, training and development in subject matter expertise.
• Ensure open communication channels with team members, contribute and participate in change management interventions where necessary.
• Aim to achieve and meet KPIs and ensure regular performance feedback is received, and performance related perspectives is provided to Performance Manager that will enhance performance standards. 
• Continuously seek self-professional development to hone skills and capabilities in a versatile and evolving digital landscape.
• Track and self-evaluate performance and identify training and development requirements and opportunities to continuously improve stakeholder collaboration, quality of work and productivity.
• Training end-users and stakeholder groups to ensure business understands and remedies any end-user issues that impact the Requisition to Pay process. 
• Ensure that all knowledge requirements relating to Procurement, Industry Standards, Regulatory requirements are kept up to date including B-BBEE and Preferential Procurement

Qualifications

• 3-year degree in Supply Chain/Procurement, Diploma or equivalent 
• Relevant professional qualification e.g. CIPS Level 4
• At least 3 years work experience in Procurement or Supply Chain:
  • Requisition to Order process experience (creation, approval, issuing and tracking of purchase orders) 
  • Managing delivery lead time of purchases 
  • Engagement with business stakeholders on purchasing requirements 
  • Facilitating RFx processes and contract administration
  • Managing open requisitions and purchase orders
  • Engagement with suppliers, handling poor / nonperformance and resolving or escalating issues
  • Experience in ERP (Oracle preferred) 
  • Performance reporting of KPIs and SLAs
  • Spend Analytics (Sievo preferred) where required 
  • Work experience of eSourcing Platforms
  • Telecommunications/ICT industry experience 
  • Proficient in Word, Excel and PowerPoint
  • Project management/support experience to broader procurement team
  • Experience supporting procurement business transformation initiatives (e.g. process automation)