Armed Response Area Manager at Fidelity ADT

The incumbent will be responsible to ensure the efficient and effective management of the Operations within the specific area whilst upholding the Company policies and procedures.


QUALIFICATION & EXPERIENCE:

• Matric / Grade 12
• PSIRA Registered - Grade B (Armed Response Certification)
• Valid Firearm Competency with working knowledge of the Firearms Act
• Valid Code 08 Driver’s License with own reliable transport
• Management Experience advantageous (minimum 5years)
• Computer literacy with advanced knowledge of the complete Microsoft package
• No criminal record

KEY PERFORMANCE AREAS (not inclusive):

Standard Operating Procedures:

• To ensure that the Standard Operating Procedures are adhered to at all times
• To ensure that the disciplinary code is adhered to at all times
• To ensure that all agreed upon targets are met in terms of performance
• To interact with community groups and neighbourhood watches within the areas / hub.
• To ensure that regular patrols are conducted for visibility in the area

Reaction / Response Times:

• Conduct daily checks to ensure that reaction times are being adhered to
• Provide feedback on the reaction times and ensure corrective action is taken
• ?Investigate and reduce long response times

Client Liaison:

• Investigate and address all client queries received 
• Provide telephonic assistance with any concerns or complaints from clients
• Provide feedback to clients and management where necessary

Staff Turnover:

• To ensure that staff turnover is managed and kept to the minimum
• To maintain a high level of discipline among staff

 Administration:

• Complete daily absenteeism reports for submission to management
• Complete and update of daily registers and shift rosters
• Assisting with ad-hoc projects and tasks as and when required
• General administrative duties as required

 People Management:

• People management, including all HR related matters as well as staff development
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
• Identify training and development needs among staff and coach accordingly

CORE COMPETENCIES:

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driven for results
• Interpersonal skills
• Communication skills
• Development of others
• Customer focus
• Teamwork