Virgin Active Customer Service Jobs in Cape Town
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Your Duties and Responsibilities....
To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
- Our Customer Service Agent role is to provide effective customer service to all internal and external customers telephonically or via written correspondence.
- Captures all data relevant to the call or service intervention efficiently and accurately.
- Adheres to all business Policies, Procedures and Processes
- Resolves all customer queries within the agreed SLA for the department.
- Liaise and coordinate with internal and external stakeholders.
- To offer a solution-based approach to all customer interactions tailored to the needs of the individual member.
- To respond to all members in the Virgin Way, always providing heartfelt service and seeking opportunities to delightfully surprise our members.
- Ensures follow-up action is completed when necessary and provides feedback to the member, ensuring the full query is resolved.
- Always communicate in a professional manner to ensure you achieve the best outcome for the business and members.
- Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered.
- Dealing with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard.
- All dealings with members must be in alignment with the company culture and values.
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What we need from you (our minimum requirements) …
We can’t live without.
- Matric qualification or equivalent qualification
- Up to 3 years’ experience within a contact centre in an agent or similar role
- Must be able to converse, read and understand English.
- Excellent communication and interpersonal skills
- Must be resilient to handle customer rejection.
- An ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently – from the phone to email
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