Takealot IT / Telecom Jobs in Cape Town
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Takealot.com, South Africa’s leading online retailer, is looking for a talented Operational Analyst to join our team.
We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
Think you’ve been challenged before? Think again!
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- Scale: 4 million happy shoppers shop online on takealot.com and 2.7 million on Mr D. Show them what you can do.
- Learn: We work with the best of the best, and then some. Work alongside industry leaders and up-skill in record time.
- Grow: Expand your career in the fast-growing Takealot Group: takealot.com, Superbalist.com, and Mr D. We like to promote from within: Here’s your chance.
Who’s who in the tech space
The position reports to the Engineering Manager (Fulfillment Operations)
Your mission, should you choose to accept it:
- Root cause analysis of operational issues.
- Able to independently troubleshoot issues within the team's system.
- Prepare weekly and monthly operations reports as a result of collecting, analyzing, and summarizing information.
- Identify cost-saving areas and system inefficiencies.
- Identify and action trends within the system.
- Work with all levels within the business unit to resolve issues.
- Prepare end-users to utilise the system by conducting training.
- Provides reference for end-users by contributing to documentation
- Maintains systems by researching and resolving problems and maintaining system integrity.
- Maintains professional and technical knowledge by staying abreast of the latest industry trends and reviewing professional publications.
- Participates in the communication plans and strategies that drive acceptance, speed of adoption, and a platform for expansion into new ideas.
- Participate in long-term and short-term data analysis, focusing on increasing productivity, lowering fixed and variable costs, and improving customer experience.
- Measure and report results regularly and provide recommendations for continuous improvement.
- Assists more senior operational analysts with investigations
- Mentor other operational analysts
- Participates in the hiring of other operational analysts
- Successfully contributed to the design, development, and deployment of operational aspects of various software projects
- Being able to read and debug code written in more than one programming language is advantageous
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Skills Needed:
- Customer-centric
- Proactive
- Energetic
- Direct, solutions-oriented, and results-oriented
- Innovative problem solver
- Curious thinker who understands technical topics
- Good written and verbal communication skills
- Organisational and business savvy
Qualifications & Experience:
- A Bachelor’s Degree or Advanced Diploma in Information Systems, Computer Science, Mathematics, Engineering, or any related field, and a minimum of 3 years of operational support experience in a software/technology environment is required.
- If you do not have a bachelor’s degree or an advanced diploma in Information Systems, Computer Science, Mathematics, Engineering, or any related field, an equivalent experience requirement must be met, which equates to a minimum of 5 years of operational support experience in a software technology environment.
- Good database knowledge, including the ability to write and optimise complex queries.
- SQL Scripting experience.
- In-depth understanding of best practices relating to system support and monitoring
- Understanding and experience in one of the following will be beneficial: Supply Chain & Logistics, Machine learning, Web development, IaaS, PaaS
- Prior experience within an e-commerce company will be beneficial
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