IT Operations Specialist - Fraser Alexander

PURPOSE

This exciting opportunity exists in Fraser Alexander to deliver comprehensive I&T support and services across Africa, ensuring the stability and efficiency of I&T operations and enhancing system performance.

RESPONSIBILITIES

Infrastructure Management and Support

• Ensure the stability, availability, and optimisation of I&T infrastructure (servers, networks, storage, end-user devices).
• Manage and maintain regional data centres (if applicable), network connections, and associated hardware.

System and Application Support

• Ensure optimal configuration and maintenance of systems.
• Provide full support for regional end-users and address escalated system issues.

Security and Compliance

• Implement and enforce I&T processes and policies to ensure security and compliance.
• Regularly conduct audits for compliance with company policies and regulatory requirements.

Vendor and Stakeholder Management

• Liaise with business units to understand their needs and requirements.
• Manage relationships with regional I&T vendors, ensuring they meet SLAs.

System Maintenance and Upgrades

• Monitor and maintain digital systems to ensure optimal performance and reliability.
• Perform regular updates and upgrades to digital tools and platforms, keeping them current with the latest features and security patches.

Project Management

• Lead and manage regional I&T projects, ensuring timely delivery and alignment with business goals.
• Monitor project progress, control budgets, and ensure effective resource allocation.

Collaboration and Communication

• Act as a bridge between the central I&T department and regional teams, ensuring consistent governance and policies are followed.
• Work closely with cross-functional teams to align systems and infrastructure with business requirements.

Continuous Improvement and Innovation

• Proactively identify opportunities to improve I&T systems, infrastructure, and processes.
• Stay updated on technological advancements and assess their relevance to improving the business's I&T operations.

QUALIFICATIONS

• An appropriate I&T Qualification would be advantageous.
• Other relevant I&T certifications, for example, ITIL, CompTIA, and Microsoft Certifications.

EXPERIENCE

• 5-10 years' experience in I&T operations, with a strong background in systems administration, network engineering, or related fields.

SKILLS, QUALITIES AND ABILITIES REQUIRED

• Excellent communication skills.
• Fluent in English and French.
• Valid Drivers’ License.
• Medically fit as per company standards.
• Must be in possession of or able to obtain a valid passport.