Call Centre Agent at AVI Field Marketing
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AVI Field Marketing is a shared services business unit within AVI. Field Marketing focuses on sales and merchandising for the beverages, snacking and cosmetic business units to provide greater focus and to achieve an improved execution at store level. Field Marketing has its very own National Call Centre to support the Field Marketing team.
Duties and Responsibilities
Customer and sales management Administration and control Order Management Ensure any discrepancies are followed up with rep or customer prior to order capture Ensure minimum order value/quantity is adhered to Ensure all customer/order queries, are appropriately resolved and communicated Ensure all orders are correctly routed and that all special requests for delivery or collection are actioned as per Depot procedure Forward credit held orders listing to Accounts Receivable department prior to the delivery run and advise buyer when an account is on hold Establish and maintain contacts within depots to ensure service requirements are met
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Competencies
Remain composed and resilient Deliver customer service Communicate clearly Govern and follow rules Flexible and open to change
Experience Required
2 years call centre experience inbound and outbound essential FMCG industry experience advantageous
Minimum Qualifications Required
Completed Matric essential Call Centre qualification (advantageous)
Knowledge Required
Computer literate - MS Office Knowledge of SAP
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