Customer Service Representative at Delivast

Delivast is a grocery and goods delivery platform that allows people in South Africa to order items from multiple stores and have them delivered in as a little as 2 hours. Our technology will give shoppers across South Africa access to their favourite stores online, so they can order goods. In-Store Shoppers receive orders through an app on their smartphone and then hand over to a driver once ready for delivery.
We have Customer Service Agent vacancies in Johannesburg

Role Description

• Greet customers warmly and ascertain problem or reason for calling.
• Advise on company information.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Take down customer information and other pertinent information such as addresses and phone numbers.
• Respond promptly to customer inquiries on multiple channels such as social media and Delivast's Customer Relationship Management system.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers