Customer Service Representative - International Flavors & Fragrances

eg. Accountant or Accounting or Kempinski



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International Flavors & Fragrances Customer Service Jobs in Johannesburg


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Responsibilities

  • Manage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any
  • Process a credit note or a debit note related to a sales order or customer complaint
  • Coordinate customer complaints and service cases related to a sales order
  • Respond to customer’s inquiries in a timely and accurate manner
  • Build a strong partnership with internal and external stakeholders
  • Drive continuous process improvement and KPIs in Order to Cash process
  • Support internal/external audit as needed
  • Support CS team as a country or regional superuser with in-depth expertise in SAP, international trade process, or specific part of the Order to Cash process
  • Coach or train CS teams for continuous improvement in the Order to Cash process and service level at the country or regional level


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Requirements

  • Bachelor’s degree or above (no specific major fields required)
  • +3 years' experience in Customer Service or Supply Chain of business-to-business
  • Knowledge in domestic and international trade
  • Expert knowledge of MS Office tools
  • Knowledge in SAP
  • Knowledge in basic finance
  • Fluent business English communication skills
  • Effective communication skills across all levels of the organization
  • Project management skills
  • Analytical and quantitative skills
  • Highly collaborative and team player
  • Cross-cultural awareness

Training / Certifications

  • SAP training
  • Microsoft Office tools training (Word, Excel, PowerPoint)
  • Incoterm and Payment Term training
  • APICs CSCP or CPIM and SCOR





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  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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