Ampath Healthcare Jobs in Pretoria
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Purpose of Position:
- Responsible for the performance of the Care Centre team and the Care Centre’s day-to-day functioning, ensuring operational goals are met, and high-quality standards are maintained.
Key Responsibilities:
- Actively support People Management and other Central Support strategies and initiatives by ensuring both administrative and practical implementation of all business processes, policies and procedures.,
- Conduct investigations relevant to direct reports and act as the complainant in disciplinary enquiries in collaboration with the People Partner.,
- Create a positive and inspiring team culture within the Care Centre to ensure operational goals are met and high-quality standards are maintained.,
- Ensure that direct reports execute Workday tasks/processes as and when requested by relevant support services teams.,
- Identify improvement opportunities on-site and provide feedback to the Area Phlebotomy Manager.,
- Identify soft skills development needs within the team and liaise with the Area Phlebotomy Manager to ensure the team receives the relevant development/coaching to deliver on operational goals,?high-quality standards and exceptional customer service.,
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- Identify technical training needs within the team and liaise with the Area Phlebotomy Manager to ensure the team receives the relevant training/mentoring to deliver on high-quality standards.,
- Maintain and improve employees' performance in line with the BU and the organisation’s objectives by identifying employee goals, defining performance measurement, providing constructive performance feedback and appropriately addressing non-performance.,
- Manage all Quality Control procedures in the Care Centre to ensure best practices are upheld. ,
- Manage the Care Centre's overall expenses/budget (including MM and overtime) and ensure the correct allocation of funds.,
- Monitor the team productivity and overall operational performance of the Care Centre and document/report monthly to the Area Phlebotomy Manager.,
- Organise the workflow, schedule rosters, plan/approve leave, and appropriately delegate tasks where required to ensure operational goals are met and high-quality standards are maintained.,
- Perform relevant technical and operational Care Centre tasks (and routine phlebotomy work where required) to support the efficient day-to-day functioning of the Care Centre.,
- Regularly communicate the operational goals and vision to the team and ensure the team understands the goal and standard at which tasks should be delivered.,
- Resolve problems and complaints on-site to ensure efficient operation in the Care Centre and escalate to Area Phlebotomy Manager as required.,
- Responsible for the acquisition process (CV screening, interviewing and selection) and ensuring skilled and competent workforce capacity to meet operational goals and maintain high-quality standards.,
- Train, onboard and help new employees adjust to the social and performance aspects of their position so they can quickly become productive, contributing team members.,
- Update and maintain your own knowledge and understanding of the most recent people practices (people motivation and development, mentoring, performance management) and ensure the effective implementation thereof.
Requirements:
- Relevant HPCSA/SANC registration (Required),
- Relevant Phlebotomy or Nursing qualification (Required)
Required Experience:
- 3 or more years’ experience as a Phlebotomist or similar position within a Pathology environment.,
- Advanced understanding of phlebotomy procedures,
- Basic knowledge of MS Outlook,
- Basic knowledge of MS Windows,
- Basic knowledge of? Excel,
- Knowledge of OSH act
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