WNS Global Services Call Centre Jobs in Durban
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Job Description
Role Purpose
- To provide communications solutions to customers by promoting and matching products & services to customer needs.
- To actively grow client markets, thereby generating revenue and improving customer satisfaction.
Experience Required
Essential
- 6 months of sales/customer service experience as a call centre agent
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Competencies & Skills Required
- Essential
- Customer Care
- Numeracy
- Products
- Telephone Etiquette
- Stress Tolerance
- Multi-tasking
- Processing Speed
- Comprehension
- Selling Techniques
- Interpersonal
- Communicating
- Listening Skills
- Computer Applications
- Problem-Solving
- Time Management
- Reading & Writing
- Information Locating
Qualifications and Accreditations
- Matric or equivalent
Why join us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and a structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, and celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
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