Standard Bank Group Banking Jobs in Cape Town
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The Universal Banker (Level 1) is a key position within our banking institution, taking demand from Personal, Prestige, and Private Banking clients. This role requires a well-rounded and experienced sales professional who can deliver expert banking services while driving sales growth. The Universal Banker (Level 1) will manage various banking transactions and foster long-term relationships by offering tailored solutions to meet clients’ evolving financial needs.
As a key contributor to both client retention and sales generation, this role requires a combination of exceptional customer service, sales expertise, and knowledge of banking products. The ideal candidate will be proactive in identifying sales opportunities, such as cross-selling and upselling products that meet clients’ financial needs.
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Qualifications
Essential Qualifications:
- Matric
- National Certificate in Banking (NQF5 FAIS-recognized qualification or above), demonstrating a solid foundation in banking practices, financial services, and industry standards. This qualification ensures a high level of competency in financial advisory and intermediary services, in line with regulatory requirements.
Required Experience:
- 1-2 years’ experience in banking or financial services, with a focus on FAIS qualifications and financial advisory roles.
- Proven and strong sales background, consistently achieving or exceeding sales targets through effective cross-selling and upselling of banking products (e.g., loans, credit cards, mortgages, savings, and investment solutions).
- Demonstrated success in generating new business, building a robust sales pipeline, and driving revenue growth in a branch banking or contact centre environment.
- In-depth knowledge of banking operations including account management, transaction processing, and client relationship management.
- Strong understanding of banking products, policies, and regulatory compliance.
- Excellent problem-solving skills with a focus on delivering exceptional customer service and ensuring client satisfaction.
Additional Information
Behavioural Competencies
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- Generating Ideas
- Exploring Possibilities
- Providing Insights
- Adopting Practical Approaches
- Convincing People
Technical Competencies
- Banking Process & Procedures
- Client Acceptance & Review
- Application & Submission Verification (Consumer Banking)
- Customer Understanding (Consumer Banking)
- Product Knowledge (Consumer Banking)