Junior IT Support Engineer - KFML Holdings

We are seeking a dynamic and motivated individual to join our team as a Junior IT Support Engineer. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a desire to learn and adapt in a fast-paced environment. The Junior IT Support Engineer is a pivotal technical role encompassing various aspects of IT Support & Infrastructure. This position demands foundational knowledge across multiple IT domains to deliver efficient support solutions, ensuring optimal end-user productivity.

At our company, we live by our ICARE values: Innovation, Collaboration, Accountability, Respect, and Empathy. We believe in fostering creativity and developing forward-thinking solutions to drive excellence. Our collaborative approach brings together diverse perspectives to achieve shared goals, while accountability ensures that we take ownership of our actions to build trust and credibility.

We hold respect at the core of our interactions, valuing each individual’s contributions and treating everyone with dignity. Lastly, empathy guides us to understand and support others, creating a compassionate and inclusive environment where everyone can thrive.

Duties and Responsibilities

• Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues.
• Install, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless).
• Diagnose and resolve faults logged on the company's helpdesk system, escalating to the Systems Administrator when necessary, with agility and precision.
• Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points.
• Collaborate with senior IT staff to resolve complex technical issues and escalate problems as needed.
• Document and track support requests and resolutions using ticketing systems.
• Perform routine maintenance tasks, such as system updates, patches, and backups.
• Assist in the implementation of IT security policies and procedures to safeguard company data.
• Provide training and assistance to users on basic IT procedures and best practices.
• Stay current with emerging technologies and trends in the IT industry to contribute innovative ideas and solutions.
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Minimum Requirements

• Proficiency in Windows Desktop Operating Systems (Windows 8/8.1/10/11) and Microsoft 365.
• A+ certification preferred.
• Fundamental knowledge of TCP/IP networking, including DHCP and DNS.
• Minimum 1-2 years of experience in a desktop support environment