hearX Group Sales / Marketing Jobs in Gauteng
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Job purpose:
- Responsible for assisting the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, its procedures and its systems.
- Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained.
- Handles the more complex queries in relation to for example sales orders, support, deliveries and escalations. Performance will be measured in accordance with the performance of direct reports and role-based KPI’s.
Minimum education (essential):
- Matric
Minimum education (desirable):
- Relevant Management or Contact Centre Certifications
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Minimum applicable experience (years):
- 5+ years in Contact Centres
- 3+ years in Contact Centre Management / Supervision
Required nature of experience:
- Team management/supervision
- Enforcing OP’s and Company Policies
- B2C / DTC sales
- Customer relations
- Telephonic sales
- E-commerce platforms
- Technical support
- Sales and Reporting
- Working within a digital environment
- Working across different timezones with different countries
Skills and Knowledge (essential):
- CRM system experience (i.e. Salesforce)
- E-commerce platforms (Big Commerce, Shopify)
- Excellent English skills with neutral tonality
- Conversion rates and sales funnels
- Conflict management
- Monitoring and measuring of performance metrics
- Google Suite
- Performance and probation management
- Relevant Labour legislation
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