Assistant Manager Online: Durban - Pick n Pay Stores

At Omnichannel, we are revolutionizing the way customers shop by seamlessly integrating online and in-store experiences. We are committed to delivering exceptional service and convenience, whether it is your favorite beverage or everyday essentials. Join us as we lead the charge in on-demand delivery and continue to set new standards in retail innovation at Pick n Pay.

As an On-Demand Online Manager, you will be responsible for overseeing the entire operational structure of the online business within your designated region (ASAP & Website) for both Corporate and Franchise Stores. This includes managing logistics, store operations, product management, customer service and people management. Your effective management will ensure operational excellence and a productive, supportive environment for your team.

Job Responsibilities

People Management

• Lead and manage staff in assigned stores, including but not limited to the pickers and online supervisors, ensuring clear communication and reporting structures
• Oversee workforce scheduling, productivity and absenteeism to maintain optimal staffing levels
• Manage employee relations matters, fostering a positive work environment and proactively addressing concerns
• Monitor and manage people cost, including leave liability and overtime, ensuring adherence to budget

Coaching & Mentoring

• Develop and implement training and facilitation programs to enhance team skills and knowledge
• Mentor team members to promote career growth and adherence to operational effectiveness

Operations

• Monitor and improve operational performance across all stores ensuring adherence to key performance indicators (KPI’s)
• Coordinate daily operations and implement best practice to optimise productivity and efficiency
• Ensure compliance with all operational policies and procedures, maintaining high delivery standards
• Manage the launch plan for new stores, ensuring that all launch requirements are met for successful openings
• Regularly visit stores to identify and correct problems as well as behavioural concerns that impact operations
• Execute and analyse reports to share insights with the wider business, driving improvements in operational quality within the region.
• Provide support to the OPS HOD across all required administrative and coordinative functions and duties in line with SOP’s, policies, and procedures
• Assist with daily task management of stores
• Run daily meetings and stand-up check ins with teams to ensure alignment and address any immediate issues

Recruitment and hiring

• Lead the hiring process for new team members (conducting assessments and interviews)
• Manage all administrative tasks associated with onboarding new starters, ensuring a smooth transition for new hires

Reporting and communication

• Prepare and present regular reports on operational performance, workforce metrics and areas for improvement
• Facilitate effective communication within the team and across departments to ensure alignment with organisational goals.

Minimum requirements

• National Diploma or Degree in Business Management, Operations, Supply Chain, or related field
• A minimum of 5 years' experience in Operations Management, preferably within the retail or on-demand industry
• Previous experience within the retail environment advantageous
• Previous line management experience is advantageous

Competencies

• Strong leadership and team-building skills
• Excellent organisational and prioritisation abilities
• Proficient in MS Excel and PowerPoint; Working knowledge of Microsoft Office Tools
• Strong analytical skills to assess performance metrics and implement improvements