Collections Agent - Mr Price Money FS (Night Shift)

eg. Accountant or Accounting or Kempinski



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Job Description: Responsibilities, Qualifications, and Necessary Skills


The key focus of this role will amongst others include collecting overdue instalments, negotiation payoff deadlines, and investigation and resolving discrepancies

Responsibilities

  • Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
  • Efficiently processing customer refunds, processing and reviewing account adjustments
  • Resolving client discrepancies and short payments 
  • Accurately updating customers’ personal, employment and contact information to maintain their details 
  • Effectively rehabilitating customers through excellent customer service standards 
  • Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.

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What's in it for you? 

  • Uncapped incentive when your targets are achieved
  • Achieve your targets and enjoy uncapped incentives. 
  • We offer extensive learning and development opportunities to help you advance your career 
  • Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys 
  • After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.  
  • Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
  • Health and wellness programs: stay healthy and happy with our comprehensive wellness programs
  • Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs       

Qualifications

  • Grade 12 
  • 6 - 12 months experience in collections
  • Strong negotiation skills 
  • Excellent communication skills 
  • Knowledge of NCA requirements pertaining to collections and credit control
  • Understanding of the life-cycle of an account and the collection process  


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