Job Description: Responsibilities, Qualifications, and Necessary Skills
-->
The key focus of this role will amongst others include collecting overdue instalments, negotiation payoff deadlines, and investigation and resolving discrepancies
Responsibilities
- Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
- Efficiently processing customer refunds, processing and reviewing account adjustments
- Resolving client discrepancies and short payments
- Accurately updating customers’ personal, employment and contact information to maintain their details
- Effectively rehabilitating customers through excellent customer service standards
- Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
[aad]
What's in it for you?
- Uncapped incentive when your targets are achieved
- Achieve your targets and enjoy uncapped incentives.
- We offer extensive learning and development opportunities to help you advance your career
- Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
- After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
- Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
- Health and wellness programs: stay healthy and happy with our comprehensive wellness programs
- Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs
Qualifications
- Grade 12
- 6 - 12 months experience in collections
- Strong negotiation skills
- Excellent communication skills
- Knowledge of NCA requirements pertaining to collections and credit control
- Understanding of the life-cycle of an account and the collection process
ADVERTISEMENT
-->
CONTINUE READING BELOW
« Go back to the jobs list
RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY
JobSearch South Africa Job Widget
Display job vacancies in South Africa on your website or blog for FREE!!
Disclaimer
- Do not pay any fee to any Recruiter.
- The Recruiter may amend, delete or expire jobs at any time without notification.
- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.