Receptionist: Cape Town - Fidelity Services Group

Full job description

FCS

Reporting to the Branch Manager

The above position is vacant at our CIT Parow Branch. The overall purpose of this position is to assist with receptionist responsibilities at the CIT department.

Job Specification:

• Answering and screening all incoming calls, transferring calls to the appropriate source where applicable and taking messages

• Maintain and update branch telephone directory

• Escalate enquiries, compliments, complaints and provide feedback to customers as required

• Taking meeting minutes

• Arranging courier services; receiving, sending and distributing mail/ parcels

• Receiving and welcoming of visitors and suppliers

• Arranging access for and scanning of visitors and suppliers as required

• Screening with individuals entering the building

• Ensure compliance with security procedures by monitoring logbooks, issuing visitor passes; monitoring reception and admin area; reporting suspicious activity

• Provide administrative support to the Branch Manager as required

• Assisting with general office enquiries and office tasks

• Keeping reception tidy at all times

Core Competencies and Other Personality Attributes:

• Self-development

• Communication skills

• Customer focus

• Must be honest and reliable

• Must have excellent verbal and written communication skills

• Must be assertive

• Pay attention to detail

• Customer service and relations

• Ability to work without supervision

Minimum Requirements:

• A clear criminal record

• Matric certificate or equivalent

• Computer literate and proficiency in Microsoft Word, Excel and Outlook

• At least 1-2 years’ administration/ receptionist experience

• Excellent verbal and written communication skills