Job Description: Responsibilities, Qualifications, and Necessary Skills
Customer Service Jobs In South Africa 2024Jobs In Cape Town 2024
A Must Read Article: 10 checks to identify fraudulent or scam job offers
Click here to join us on Telegram
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
MAIN PURPOSE OF JOB:
Support and provide superior service to internal and external customers via phone, email or face-to-face.
Responsibilities and Duties (not limited to):
- Receive and process cancellations.
- Handle incoming calls or enquiries from customers who wish to cancel their service.
- Investigate and solve customer’s complaints or queries.
- Provide feedback to customers and ensure the relevant region is updated.
- Keep accurate records of discussions or correspondence with customers.
- Communicate and coordinate with regions.
- Record cancellations, complaints and save offers.
- Analyse statistics or other data as required by management.
ADVERTISEMENT
CONTINUE READING BELOW
QUALIFICATION & EXPERIENCE:
- Grade 12 or equivalent
- Knowledge of customer service principles and practices
- Knowledge of administrative procedures
- Knowledge of security industry beneficial
« Go back to the jobs list
RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY
JobSearch South Africa Job Widget
Display job vacancies in South Africa on your website or blog for FREE!!
Disclaimer
- Do not pay any fee to any Recruiter.
- The Recruiter may amend, delete or expire jobs at any time without notification.
- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.