Client Services Office: East London - Ampath Laboratories

Purpose of Position:

To provide fast and professional client services to ensure client satisfaction.

Key Responsibilities:

• Assist with insurance functions to ensure the correct processes are followed,
• Assist with switchboard functions to correctly refer clients’ queries,
• Assist with the materials management function to ensure sufficient stock levels,
• Assist with the Quality control function to ensure high standards are maintained,
• Assist with training client services employees to ensure competence,
• Compile, print and distribute route reports to ensure correct distribution of results,
• Compile statistics to provide performance feedback to management,
• Handle life-threatening results to ensure turn-around-times are met,
• Handle the outreach batch to ensure the correct distribution of results,
• Handle the serology and micro worksheets to ensure turn-around-times are met,
• Implement safety and emergency procedures to ensure safe working conditions,
• Maintain good client relations to promote the image of Ampath,
• Maintain hardware to ensure effective operations,
• Maintain the doctors and routes dictionaries to ensure the correct distribution of results

Requirements:

• Grade 12

Required Experience:

Knowledge:

• ASISA Protocol,
• Google and Google Mail,
• Meditech system,
• MS Excel, MS Word