Administrative Assistant - Fidelity Services Group

eg. Accountant or Accounting or Kempinski

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Job Description: Responsibilities, Qualifications, and Necessary Skills

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Overall purpose of the job: The incumbent will be required to handle all documentation/correspondence, filing, office admin, travel arrangements, appointments/meetings, visitors, suppliers/customers, and maintain strictest confidentially in all instances.

Duties & Responsibilities:

  • To coordinate and book all meetings for the GM, clients, management and one to one with individual staff
  • Minute taking at meetings when required
  • Ensure that agendas and minutes are distributed timeously
  • Ensure that meetings are coordinated, via email, phone
  • Ensure accurate minutes of meetings are recorded either on a daily, weekly, or monthly basis
  • To type correspondence as and when required
  • To ensure all outgoing documentation is distributed
  • To screen all documentation/correspondence for the General Manager, priorities and obtain required information from all departments
  • To answer and screen all calls to General Manager
  • Control of fleet repairs and purchase orders
  • Telephonic assistance with any problems/complaints that reach the General Manager
  • Give detailed feedback to clients as and when required
  • To make travel and accommodation arrangements for the General Manager or other managers
  • Ensure that travel and accommodation arrangements are within budget
  • To carry out any ad-hoc functions which the HOD may require from time to time
  • To assist any staff requiring an appointment with the General Manager.
  • Prepare commission claims for review and sign-off
  • Perform payroll administration for the FSD – leave forms, applications, reconciliations, and related tasks.
  • Supporting the sales force with general operations to help reach the team’s objectives
  • Assist with general administration duties for FSD staff
  • Dealing with and responding to high volumes of emails
  • Maintain a deep knowledge of Fidelity SecureDrive’s products and services and keep up to date with changes
  • Assist the team with adhoc tasks.



Minimum qualifications and experience:

  • Matric / Grade 12
  • Excellent verbal and written communication skills
  • Computer Literate (MS Office, Excel, PowerPoint)
  • Great interpersonal skills
  • High organisational skills and ability to manage a number of projects at the same time
  • Ability to prioritise own workload
  • Must be detail orientated


  • Patience
  • Attentiveness
  • Assertiveness
  • Clear communication skills
  • Ability to use positive language
  • Action orientated
  • Time Management
  • Planning and Organizing
  • Great work ethic and a willingness to do what needs to be done
  • Attention to detail
  • Problem-Solving
  • Analytical
  • Be comfortable with working in a fast-paced and pressurised environment



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