Customer Support Administrator - Airbus Southern Africa

eg. Accountant or Accounting or Kempinski



Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.


Job Description: Responsibilities, Qualifications, and Necessary Skills





A Must Read Article: 10 checks to identify fraudulent or scam job offers

Click here to join us on Telegram

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Job Description:

  • Acknowledging and processing requests and quotations. Ensuring that quotations are aligned to the terms and conditions as set out for each customer.
  • Follow-up on the credit management and reconciliation of the account with the Accounting Department.
  • Processing of non-acceptance of quotations by customers.
  • Sending the order acknowledgement to the Customers.
  • Ensure regular follow-up is provided to the Customers, with pertinent information on the status of the order whilst understanding their needs to make modifications if necessary.
  • Launching delivery when the parts are available and invoice within the correct accounting period.
  • Responsible for launching the delivery and invoice within the correct accounting period once the spares or consumables are received in Logistics and the Goods Received Voucher is issued.
  • Maintenance Planning Inspection follow-up, including attending maintenance meetings, following up with planning, by tracking charts and spare parts and updating of the statuses with the Customer Support Manager.
  • Reconciling reports to the sales order and then to invoicing.
  • Attending customer meetings when required, preparing minutes of meeting reporting and loading the customer visit on salesforce.
  • Willing to avail self for standby in order to attend to customer queries and quotations after hours and on weekends. Liaising with all role-players where necessary to ensure that customers are attended to promptly and efficiently.
  • Coordination and submission of bi-weekly reports.
  • Compiling claims, gifts and hospitality registration and ad hoc administration.
  • Checking the availability of stock and ensuring that stock is committed to the customer in accordance with the availability dates in accordance with internal processes.
  • Tracking customer orders as per requested delivery date, adjusting OTR5B accordingly and resolving specific items.
  • Participating in the OTR5B meetings, participating in the OTR5B reporting and sending daily reports to the team accordingly.
  • Attending to and adjusting all quotations and sales orders created by the customers on Airbus World then advising the customers on any changes accordingly.
  • Regularly liaising with the customers on the A/C flight data and updating the Helitalk team accordingly.
  • Monthly update of PBH flight hours on Airbus World and Invoicing of PBH customers accordingly.
  • Raising LD and AOG Cases on salesforce where and when required when processing the applicable customer complaints or requests.


ADVERTISEMENT

CONTINUE READING BELOW


This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

« Go back to the jobs list



RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY


JobSearch South Africa Job Widget

Display job vacancies in South Africa on your website or blog for FREE!!

Get Started !!


Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

DSPA VACANCIES & GOVERNMENT JOBS IN SOUTH AFRICA TODAY

JobSearch South Africa is your most reliable website for latest jobs in South Africa today. If you are interested in getting genuine and reviewed job vacancies in South Africa from the best companies, then you are in the right place. Browse For DPSA vacancies, Government jobs & More. You can find LinkedIn jobs and Indeed jobs, here

TOP CAREER ARTICLES FROM EXPERTS

Job search is not an easy journey especially for job vacancies in South Africa. That is why we have engaged experts to write seasoned articles to guide your job search in South Africa. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!

Top