Customer Support Administrator - Airbus Southern Africa

eg. Accountant or Accounting or Kempinski

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Job Description: Responsibilities, Qualifications, and Necessary Skills

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Job Description:

  • Acknowledging and processing requests and quotations. Ensuring that quotations are aligned to the terms and conditions as set out for each customer.
  • Follow-up on the credit management and reconciliation of the account with the Accounting Department.
  • Processing of non-acceptance of quotations by customers.
  • Sending the order acknowledgement to the Customers.
  • Ensure regular follow-up is provided to the Customers, with pertinent information on the status of the order whilst understanding their needs to make modifications if necessary.
  • Launching delivery when the parts are available and invoice within the correct accounting period.
  • Responsible for launching the delivery and invoice within the correct accounting period once the spares or consumables are received in Logistics and the Goods Received Voucher is issued.
  • Maintenance Planning Inspection follow-up, including attending maintenance meetings, following up with planning, by tracking charts and spare parts and updating of the statuses with the Customer Support Manager.
  • Reconciling reports to the sales order and then to invoicing.
  • Attending customer meetings when required, preparing minutes of meeting reporting and loading the customer visit on salesforce.
  • Willing to avail self for standby in order to attend to customer queries and quotations after hours and on weekends. Liaising with all role-players where necessary to ensure that customers are attended to promptly and efficiently.
  • Coordination and submission of bi-weekly reports.
  • Compiling claims, gifts and hospitality registration and ad hoc administration.
  • Checking the availability of stock and ensuring that stock is committed to the customer in accordance with the availability dates in accordance with internal processes.
  • Tracking customer orders as per requested delivery date, adjusting OTR5B accordingly and resolving specific items.
  • Participating in the OTR5B meetings, participating in the OTR5B reporting and sending daily reports to the team accordingly.
  • Attending to and adjusting all quotations and sales orders created by the customers on Airbus World then advising the customers on any changes accordingly.
  • Regularly liaising with the customers on the A/C flight data and updating the Helitalk team accordingly.
  • Monthly update of PBH flight hours on Airbus World and Invoicing of PBH customers accordingly.
  • Raising LD and AOG Cases on salesforce where and when required when processing the applicable customer complaints or requests.



This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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