Vista Group IT / Telecom Jobs in Cape Town
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Key Responsibilities:
- Work closely with the Head Office IT Administrators to ensure maximum staff and client satisfaction.
- Updating of documents and tickets being worked on.
- Working against strict deadlines as set out in meetings, discussions, and events.
- Demonstrates technical skills and product knowledge in all areas.
- Maximizes all opportunities in the process of finishing a ticket, project, or task resulting in satisfied customers/colleague.
- Assists in the implementation/execution of the company development plans as needed.
- Maintains accurate records of all tickets resolved, tasks done, resolutions followed, projects and time spent on all activities.
- Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
- Maintaining and developing relationships with colleagues in person and via Video calls and emails.
- Responding to incoming email and phone enquiries and tickets.
- Representing the company at trade exhibitions, events and demonstrations if required.
- Reviewing own performance, aiming to meet or exceed current work done.
- Gaining a clear understanding of customers' or colleagues’ needs and requirements.
- Be energetic and hardworking and should be able to communicate well with colleagues.
- Addition to the above the following will also be your duties and responsibilities, but not limited to:
- Perform delivery, physical setup, installation, troubleshooting and repair of all IT hardware, software, and networking.
- Train users on software applications and systems.
- Troubleshoot issues and outages.
- Respond to equipment failure and report within an hour. Digital Signage, Conference equipment,
- Conduct an inventory count once a month to keep track of equipment.
- Network cable and points must be in working condition.
- Network equipment must be installed or mounted as required.
- Follow up on repairs sent in.
- Reset of student Office 365 account password within hour of query received.
- All Desktop PC must have side panels and be pop-riveted.
- Store equipment that is not being used in the IT server room, or allocated room.
- Attend I.T (Information Technology) meetings.
- Server room must be always neat and tidy.
- Report any stolen equipment to the ICT Manager immediately.
- Person specification:
- Demonstrates a curiosity mindset.
- Critical thinking and problem-solving skills.
- Have a security interest.
- Be keen to learn and grow.
- Excellent written and verbal communication skills
- Ability to work independently, be organised and methodical.
Requirements
Qualification and experience prerequisites:
- Microsoft 365 International exam (Advantage)
- NQF 4 (IT Tech support), CompTIA A+ and CompTIA N+
- 1-2 years’ experience working with IT equipment, inventory and first level support.
- Strong understanding of audits, inspections and comparing data is required.
- Proven ability to achieve goals and deadlines.
- Must also be willing to work on a flexible schedule.
- Punctual on documentation
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