JA/I.C.C.A Call Centre Jobs in Gauteng
✅ Job Alerts Activated
You'll now receive future job opportunities instantly.
Thinking about applying?
Before you submit your application, take a moment to go through all the details carefully.
Scroll down to read the full job description, including responsibilities, requirements, and benefits — and see if it’s the right fit for you.
Inbound Call Centre Agent with a minimum of 2-3 years experience is required for a large company based in Johannesburg North.
Duties:
- Continuously monitor online client accounts
- Regular ‘chat’, email and telephonic contact to all online users
ADVERTISEMENT - CONTINUE READING BELOW ↓ CONTINUE BELOW ↓
- Update client accounts & perform regular internet based checks on client accounts on internal systems
- On-going online system checks to ensure systems are in proper working order
- Provide constant feedback to other customer service agents and departments
- Manage time for target driven sales approach to achieve on all mediums (phone, email, chat) and campaigns.
- Know the function of each department and build interdepartmental relationships.
Utilise knowledge of departmental functions to:
- improve turnaround times
- communicate appropriate information to respective departments / people
- understand backend functions and thus communicate more efficiently with customer (setting the expectations accurately)
- Conduct website checks.
ADVERTISEMENT - CONTINUE READING BELOW ↓ CONTINUE BELOW ↓
Requirements:
EDUCATION & EXPERIENCE
Matric; 2-3 years’ in an outbound based call centre (industry experience advantageous); or 2 – 3 years’ experience in a Call / Contact centre (industry experience advantageous); Inbound Call Centre course / training advantageous; Degree/Diploma considered an asset.
SKILLS
Excellent command of English (written & spoken); Proficient in Word, Excel, Outlook, Internet Explorer; Accurate and first-rate typing skills of a minimum of 35 words per minute; Excellent communication skills; Analytical; Strong interpersonal skills
Opportunities You Might Like:
ATTRIBUTES
Ability to excel in a fast paced and changing environment; Ability to meet deadlines and work well under pressure; Team player; Pro-active and able to use initiative; Enthusiastic and positive; Strong sense of responsibility; Desire to understand the business; Self-motivated; Consistent; Conscientious; High work ethic; Effective time management; Process driven; Ability to think outside the box; ID outbound gaps; Target driven; Good listening skills; Able to handle difficult situations / customers
ADVERTISEMENT - CONTINUE READING BELOW ↓ CONTINUE BELOW ↓
OTHER:
Transport with valid driver’s license essential
Valid work permit / Permission to work in SA
👉 STOP: Ready to Apply?
Don't miss out on this opportunity! Carefully review the job details one last time. Once you're ready, scroll down to the bottom of this page to access the How to apply button.
Hurry—applications for this cycle are closing soon!← View More Call Centre Jobs
✅ Call Centre Agent - eThekwini Municipality