Inbound Call Centre Agent at JA/I.C.C.A

Inbound Call Centre Agent with a minimum of 2-3 years experience is required for a large company based in Johannesburg North.

Duties:

• Continuously monitor online client accounts
• Regular ‘chat’, email and telephonic contact to all online users

• Update client accounts & perform regular internet based checks on client accounts on internal systems
• On-going online system checks to ensure systems are in proper working order
• Provide constant feedback to other customer service agents and departments
• Manage time for target driven sales approach to achieve on all mediums (phone, email, chat) and campaigns.
• Know the function of each department and build interdepartmental relationships.
  
  

Utilise knowledge of departmental functions to:

• improve turnaround times
• communicate appropriate information to respective departments / people
• understand backend functions and thus communicate more efficiently with customer (setting the expectations accurately)
• Conduct website checks.

Requirements:

EDUCATION & EXPERIENCE

Matric; 2-3 years’ in an outbound based call centre (industry experience advantageous); or 2 – 3 years’ experience in a Call / Contact centre (industry experience advantageous); Inbound Call Centre course / training advantageous; Degree/Diploma considered an asset.

SKILLS

Excellent command of English (written & spoken); Proficient in Word, Excel, Outlook, Internet Explorer; Accurate and first-rate typing skills of a minimum of 35 words per minute; Excellent communication skills; Analytical; Strong interpersonal skills

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ATTRIBUTES

Ability to excel in a fast paced and changing environment; Ability to meet deadlines and work well under pressure; Team player; Pro-active and able to use initiative; Enthusiastic and positive; Strong sense of responsibility; Desire to understand the business; Self-motivated; Consistent; Conscientious; High work ethic; Effective time management; Process driven; Ability to think outside the box; ID outbound gaps; Target driven; Good listening skills; Able to handle difficult situations / customers

OTHER:

Transport with valid driver’s license essential

Valid work permit / Permission to work in SA