General Worker: Customer Services Deliveries - Heineken

The General Worker is responsible for providing support to the distribution process by performing a variety of manual tasks to ensure that distribution targets are met, and products are delivered to customers in a timely and efficient manner.

Key Responsibilities

• Report any defects, breakages, problems, and all stock shortage findings to the Driver.
• Suggest any improvements/innovations to Management which can save the company time or money.
• Attend to the accurate loading and off-loading of sprinters.
• Ensure that products are correctly packed into sprinters for safe transporting purposes.
• Adhere to Quality assurance (identify poor stacking, labelling, and packaging) to minimize breakages and losses.
• Handle company products with the necessary care.
• Obey instructions given by the Driver / Logistics Controller/Customer Services Supervisor, at all times.
• Ensure that loads are secure before a truck leaves the premises for delivery.
• Assist with general duties when on site. This includes but is not limited to; inserting a jockey underneath the trailer before it is loaded in the loading bay, hooking up trailers in the yard-to-yard horse for loading, unhooking trailers at loading bay, and sealing loaded trailers for delivery the next day.
• Liaise with the Controller or Manager regarding work-related issues.
• Attend to general housekeeping as per the designated areas.
• Adhere to company health and safety regulations.
• Wear Personal Protective Clothing as supplied by the company.
• Ensure that vehicles are kept clean at all times when requested by the Driver or Management.
• Carry out any ad-hoc tasks as instructed by supervisor.
• Ensure that Operational Costs cents per liter cost is contained through continual investigation and improvement of asset utilization.
• Follow the organizations policies and procedures and identify opportunities for continuous improvement.

Experience

• Minimum Grade 12 (Matric) Qualification.
• A minimum of 6 months experience in a same/similar position.
• Experience in the alcoholic beverages industry is a plus.
• Excellent customer service skills.
• A valid drivers’ license for a delivery vehicle (Code EC/ PDP).
• A commercial driver's license is an added advantage.
• Good verbal and written communication skills.
• Ability to work independently and as part of a team.
• Safe and responsible driving skills.
• Ability to operate delivery vehicles and load and unload products.
• Excellent customer service skills.
• Good verbal and written communication skills.
• Physically fit to handle the demands of the position.
• The ability to work under pressure and meet tight deadlines.
• The ability to work after hours and / or shifts if necessary.
• Ability to work flexible hours and to handle multiple deliveries in a fast-paced environment.

Demonstrates HEINEKEN Behaviours aligned to role expectations:

Deliver:

• Play to win & celebrate success.
• Deliver the goods.

Shape:

• Think consumer first.
• Make courageous moves.

Connect:

• Champion a culture of belonging.
• Learn, share & reapply.

Develop:

• Have real conversations.
• Embrace learning & growth.