IT Support Technician: Tzaneen - Anova Health Institute

eg. Accountant or Accounting or Kempinski

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IT Support Technician: Tzaneen - Anova Health Institute

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Key duties and responsibilities:

ICT Infrastructure Management/Support

  • Be a key member of the IT leadership team at the
  • Able to secure Infrastructure operations for the site: +-300
  • Monitor routine system monitoring and application of system updates or
  • Monitor all infrastructure-related tasks and IT Security and Network
  • Monitoring of daily backups
  • Monitoring of the network & servers (e.g. Switches, Firewalls)
  • He / She will also collaborate frequently with third-party
  • Configure, Install, Monitor and Support the Local Area Networks, including troubleshooting all IP traffic from each
  • Install, Configure, Test and Update Operating Systems, Firmware and related enterprise-class software and monitoring systems for all wireless networking-related
  • Perform defined processes and practices to manage systems, software, and networks to ensure consistent and reliable operation to meet the business
  • Diagnose, troubleshoot, and resolve system issues and/or respond to
  • Maintain the reliability of systems and networks by monitoring, running tests, and
  • Test and perform upgrades and patches to installed operating systems and
  • Monitor backups and plans for installed
  • Maintain familiarity with recovery plans for every critical
  • Install, configure, maintain, upgrade, and support systems, networks, and
  • Monitor, maintain, and execute automation processes and

IT End-User/Helpdesk Support

  • Efficient and elective logging and allocating incoming calls and assisting Engineers/involved parties in ensuring all calls are attended to and
  • Ensure all calls are logged within the ITSM tool per the required operational
  • Assist team with work overload as and when required and ensure general administration work is up to
  • Ensure a high level of customer liaison is always maintained and interaction is conducted in a highly professional
  • Follow appropriate escalation procedures as and when



Stakeholder Management

  • Able to communicate complex technical concepts to business
  • Actively participates in business and IT team discussions, bringing in best practices to and from site
  • Work closely with the Information Security Manager to ensure the organization's IT Policies & Procedures are implemented
  • Strong communication skills among IT, digital and business
  • Any other tasks as agreed with line manager.                                                                                                                                                                           

Minimum qualifications and experience:

  • Matric
  • Diploma In Information Technology,
  • Bachelor's degree in computer science, information science, or similar, would be an added
  • Certified CompTlA, Microsoft, or Cisco network professional
  • A minimum of two years of experience in a similar
  • Windows Servers Administrators
  • Cloud Computing (e.g., Azure; AWS)
  • IT Security Platforms
  • Microsoft Products (e.g. MS SharePoint, O365, OneDrive, MS Teams, lntune)
  • Active Directory; PC & Server
  • Extensive knowledge of network connectivity, technologies, protocols, and
  • Willingness to visit client
  • Availability to perform network repairs outside of business
  • Driver license is

Skills, competencies, and attributes:

  • Customer Service Focused (Drive customer satisfaction)
  • Good administrative and organisational skills
  • Ability to prioritize and multi-
  • Good command of English (verbal and written)
  • Good communication skills (verbal and written)
  • Ability to work well in a fast-paced team
  • Independent thinker with a strong sense of
  • Exceptional analytical and problem-solving
  • Great organizational and time management skills



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