IT Support Technician: Tzaneen - Anova Health Institute

Key duties and responsibilities:

ICT Infrastructure Management/Support

• Be a key member of the IT leadership team at the
• Able to secure Infrastructure operations for the site: +-300
• Monitor routine system monitoring and application of system updates or
• Monitor all infrastructure-related tasks and IT Security and Network
• Monitoring of daily backups
• Monitoring of the network & servers (e.g. Switches, Firewalls)
• He / She will also collaborate frequently with third-party
• Configure, Install, Monitor and Support the Local Area Networks, including troubleshooting all IP traffic from each
• Install, Configure, Test and Update Operating Systems, Firmware and related enterprise-class software and monitoring systems for all wireless networking-related
• Perform defined processes and practices to manage systems, software, and networks to ensure consistent and reliable operation to meet the business
• Diagnose, troubleshoot, and resolve system issues and/or respond to
• Maintain the reliability of systems and networks by monitoring, running tests, and
• Test and perform upgrades and patches to installed operating systems and
• Monitor backups and plans for installed
• Maintain familiarity with recovery plans for every critical
• Install, configure, maintain, upgrade, and support systems, networks, and
• Monitor, maintain, and execute automation processes and

IT End-User/Helpdesk Support

• Efficient and elective logging and allocating incoming calls and assisting Engineers/involved parties in ensuring all calls are attended to and
• Ensure all calls are logged within the ITSM tool per the required operational
• Assist team with work overload as and when required and ensure general administration work is up to
• Ensure a high level of customer liaison is always maintained and interaction is conducted in a highly professional
• Follow appropriate escalation procedures as and when

Stakeholder Management

• Able to communicate complex technical concepts to business
• Actively participates in business and IT team discussions, bringing in best practices to and from site
• Work closely with the Information Security Manager to ensure the organization's IT Policies & Procedures are implemented
• Strong communication skills among IT, digital and business
• Any other tasks as agreed with line manager.                                                                                                                                                                           

Minimum qualifications and experience:

• Matric
• Diploma In Information Technology,
• Bachelor's degree in computer science, information science, or similar, would be an added
• Certified CompTlA, Microsoft, or Cisco network professional
• A minimum of two years of experience in a similar
• Windows Servers Administrators
• Cloud Computing (e.g., Azure; AWS)
• IT Security Platforms
• Microsoft Products (e.g. MS SharePoint, O365, OneDrive, MS Teams, lntune)
• Active Directory; PC & Server
• Extensive knowledge of network connectivity, technologies, protocols, and
• Willingness to visit client
• Availability to perform network repairs outside of business
• Driver license is

Skills, competencies, and attributes:

• Customer Service Focused (Drive customer satisfaction)
• Good administrative and organisational skills
• Ability to prioritize and multi-
• Good command of English (verbal and written)
• Good communication skills (verbal and written)
• Ability to work well in a fast-paced team
• Independent thinker with a strong sense of
• Exceptional analytical and problem-solving
• Great organizational and time management skills