Accounts Clerk - Herotel

Applications are invited for the Accounts Clerk position to be based in East London.

PURPOSE OF THE ROLE:

The Accounts Clerk attends to the billing and debt collection requirements within the Accounts Department, while ensuring excellent customer service levels are maintained at all times.

Key Performance Areas would include, but are not limited to:

Billing:

• Processing of incoming payments.
• Generate and send invoices.
• Generate credit notes.
• Resolve billing discrepancies.
• Submission of refund forms.

Customer queries:

• Resolve customer queries and escalations efficiently and timeously.
• Liaise with internal departments and external clients to resolve outstanding queries and ensure
  timeous collection of debt.

Debt collection:

• Administration of debtor's accounts.
• Follow up on payment arrangements made.
• Resolve and follow up on billing and payment queries.
• Bad Debt:
  • Cancellations
  • Letter of demands.
• Ensure timeous suspensions on overdue accounts.
• Weekly monitoring and reconciliation of overdue accounts.
• Working with Age Analysis to ensure priority debtors are dealt with in a timely manner.

Ticket Management and Reporting:

• Maintain accurate financial records.
• Assist with daily operational statistics and reporting.
• Assist Team Leader – Accounts and Accounts Manager with ad hoc tasks where possible.

Key Outputs:

Billing:

• Efficiently manage payment processes, invoices and credit notes while resolving discrepancies
  and handling refunds.

Customer Queries:

• Swiftly address and resolve customer queries.

Debt Collection:

• Collaborate with internal and external stakeholders for timely debt collection.
• Administer debtor accounts and manage bad debt.
• Ensure timely resolution of cancellations and overdue accounts.

Ticket Management and Reporting:

• Maintain accurate financial records.
• Contribute to daily operational statistics and reporting.
• Provide support for ad-hoc tasks to the Accounts team.

The successful candidate must have the following experience/skills:

• Experience In a similar role will be advantageous.
• Good knowledge of experience in accounting systems.
• Experience in customer service and ability to deal with difficult customers.
• Proficient in computer software programs including Excel.
• Ability to work independently and manage multiple accounts.
• Excellent communication skills; verbal and written.
• Effective time management skills and ability to prioritise.
• Ability to work under pressure.
• High level of accuracy.
• Strong team player.

Education Requirements:

• Minimum Grade 12.
• A suitable degree in Accounting or Bookkeeping will be advantageous.