Call Centre Agent: Queenstown - Premier

Job Description

• To contribute to the performance of the Call Centre through accurate order-taking and monitoring, customer liaison and communication with internal functional departments.
• Pressurized environment.
• 6-day position.
• Required to work Saturdays and Public Holidays when required.
• Ability to work in a team environment to achieve daily deadlines.

Key Outputs

• Processing of orders according to the information received from customers.
• Ensure pricing on captured orders is correct.
• Ensure queries, complaints, and concerns are resolved or escalated as per the procedure.
• Ensure daily filing is done according to departmental requirements.
• Ensure that all reports are completed and communicated.
• Workflows completed as per system requirements.
• Ensure that clients’ needs are met according to their expectations.
• Computer literacy - Strong Computer skills – fast processing.
• Liaising with internal and external customers.
• Distribution and Order Maintenance on Order Action on a daily basis.

Qualification Requirements

• Grade 12 (matric) certificate or equivalent
• Competent in MS Office e.g. Excel and Word

Experience Requirements

• At least 1 year of experience in FMCG sales environment.
• At least 1 year of experience in the field of sales administration, executions or call centres.
• Previous Call Centre experience will be advantageous.