Call Centre Agent: Queenstown - Premier

eg. Accountant or Accounting or Kempinski



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Call Centre Agent: Queenstown - Premier





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1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Job Description

  • To contribute to the performance of the Call Centre through accurate order-taking and monitoring, customer liaison and communication with internal functional departments.
  • Pressurized environment.
  • 6-day position.
  • Required to work Saturdays and Public Holidays when required.
  • Ability to work in a team environment to achieve daily deadlines.

Key Outputs

  • Processing of orders according to the information received from customers.
  • Ensure pricing on captured orders is correct.
  • Ensure queries, complaints, and concerns are resolved or escalated as per the procedure.
  • Ensure daily filing is done according to departmental requirements.
  • Ensure that all reports are completed and communicated.
  • Workflows completed as per system requirements.
  • Ensure that clients’ needs are met according to their expectations.
  • Computer literacy - Strong Computer skills – fast processing.
  • Liaising with internal and external customers.
  • Distribution and Order Maintenance on Order Action on a daily basis.


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Qualification Requirements

  • Grade 12 (matric) certificate or equivalent
  • Competent in MS Office e.g. Excel and Word

Experience Requirements

  • At least 1 year of experience in FMCG sales environment.
  • At least 1 year of experience in the field of sales administration, executions or call centres.
  • Previous Call Centre experience will be advantageous.
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Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

How to Apply

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