Job Description: Responsibilities & Requirements
Job Description
- To contribute to the performance of the Call Centre through accurate order-taking and monitoring, customer liaison and communication with internal functional departments.
- Pressurized environment.
- 6-day position.
- Required to work Saturdays and Public Holidays when required.
- Ability to work in a team environment to achieve daily deadlines.
Key Outputs
- Processing of orders according to the information received from customers.
- Ensure pricing on captured orders is correct.
- Ensure queries, complaints, and concerns are resolved or escalated as per the procedure.
- Ensure daily filing is done according to departmental requirements.
- Ensure that all reports are completed and communicated.
- Workflows completed as per system requirements.
- Ensure that clients’ needs are met according to their expectations.
- Computer literacy - Strong Computer skills – fast processing.
- Liaising with internal and external customers.
- Distribution and Order Maintenance on Order Action on a daily basis.
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Qualification Requirements
- Grade 12 (matric) certificate or equivalent
- Competent in MS Office e.g. Excel and Word
Experience Requirements
- At least 1 year of experience in FMCG sales environment.
- At least 1 year of experience in the field of sales administration, executions or call centres.
- Previous Call Centre experience will be advantageous.