Systems Support Administrator - Hirt & Carter
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The role of the Systems Support Administrator is to provide technical and functional support to Business Central end-users group.
KEY PERFORMANCE AREAS:
- Provides ERP support to all Business Central users on-prem and remotely.
- Monitor and maintain Business Central Job Queues and system dimensions for accuracy and relevance
- Monitors the ERP support queues and ensures tickets are moved through the support process promptly and escalated when appropriate to bring to a quicker resolution.
- Actively identifies and investigates system issues, provides resolution and follow-up to end users
- Proactively works to improve existing support procedures, processes, and tools
- Conducts remote, classroom, and one-on-one ERP end-user training as needed
- Develop open and effective communication with all users
QUALIFICATIONS / EXPERIENCE:
- Bachelor’s degree in computer science, Information Technology or Financial
- Minimum 1 year of professional experience in either help-desk support, information technology, project management and operations, financial analysis and accounting, international development and/or other related fields
- Proven ability to learn, understand, and apply new systems and software
- Skilled in understanding customer needs and providing quality customer service
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BEHAVIOURS & ATTRIBUTES:
- Must have passion, drive and motivation
- Exceptional communication skills
- Strong critical thinking, analytical, and problem-solving skills
HOW TO APPLY
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