Delivery Claims Analyst - Engen Limited

Purpose of the Job

Analyse the delivery claims lodged against Engen to ensure that the claims comply with the agreed requirements between Engen and the dealer network.

Who you are:

• You are proficient at trend analysis.
• You are innovative and solution-driven.
• You have a reputation for accuracy and attention to detail.
• You have built reports that provide valuable business insights.
• You are passionate about data analysis.
• You have excellent communication skills

What you’ll have done before:

Baseline:

• NQF 5 Qualification
• At least 3 years of CSC experience
• Understanding of CSC Business Processes.
• Exceptional analytical skills.

Advantageous:

• Understanding of depot operations.
• Ability to work successfully in an ever-changing environment and navigate ambiguity.

Exciting Challenges you might face in the role:

• Trend analysis to identify any anomalies or recurring issues, so that these can be addressed timeously.
• Stakeholder engagements to drive action and eliminate challenges.
• Liaising with dealers to ensure that their submission complies with the Delivery Claims requirements.

What you’ll be doing:

• Analyse the delivery claims lodged against Engen to ensure that the claims comply with the agreed requirements between Engen and the dealer network.
• Proactively communicating with stakeholders.
• Provide reporting on approved claims, credits due, and trend analysis per BTO operator.