IT Support Technician - Medical Insurance Company

eg. Accountant or Accounting or Kempinski



Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.


IT Support Technician - Medical Insurance Company





A Must Read Article: 10 checks to identify fraudulent or scam job offers

Free Tuition Scholarships to Study in UK, US etc.

Click here to join us on Telegram

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


A Medical Insurance Company based in Benoni, Gauteng is looking for an IT Support Technician who will

  • Diagnose computer problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Set up computer equipment, schedule maintenance and teach staff to use programs.

Key Performance Areas

  • Supporting the roll-out of new applications.
  • Responding to call-out within SLA.
  • New support tickets created or open support tickets.
  • Prioritizing and managing many open cases (tickets) at one time


Key Tasks

Supporting the roll-out of new applications

  • Installing New software on users’ machines.
  • Setting up new users' accounts and profiles and dealing with password issues.


Responding to call-outs within SLA

  • Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
  • Closing tickets within turn-around time.


ADVERTISEMENT

CONTINUE READING BELOW



New support tickets created or open support tickets.

  • Taking staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
  • Take ownership and responsibility of an issue from the start through to a successful resolution.


Prioritizing and managing multiple open cases (tickets) one at a time

  • Prioritising certain tickets by the severity of logged tickets.


Essential Qualification

  • Matric (Grade 12) or NQF equivalent.
  • N+
  • A+
  • Certificate in Technical Support.


Desirable Qualifications

  • MCSE / MCSA.
  • System Support.
  • LPIC -1.


Essential Experience

  • Minimum of 2 years’ experience in Information Technology.
  • Require knowledge of computers and how they operate, which includes having a broad understanding of hardware and software, operating systems, and basic computer programming.


Desirable Experience

  • Understanding or knowledge of Linux.
  • Internet applications and security may also be required.


Knowledge and Skills

  • Ability to handle constantly changing flow of traffic.
  • Multitask effectively during busy times.
  • Ability to utilize the applications for Microsoft Office and Linux-based software for support, reporting and documentation.
  • Friendly presence and helpful attitude.
  • Good interpersonal skills and ability to work well with others.
  • Excellent oral and written communication skills, this position requires frequent interaction with staff/internal Clients.
  • Excellent telephone etiquette, ability to provide technical support over the phone, and previous customer service experience will be advantageous.
  • Computer skills including the ability to operate computerized accounting, spreadsheets and word-processing.
  • Good problem-solving skills: ability to visualize a problem or situation and think abstractly to solve it.
  • Remain productive during slow times.
  • Applying expertise and technology.
  • Learning & researching new Technology systems
  • Delivering results and meeting Customer’s expectations.
  • Achieving personal work goals and objectives.


ADVERTISEMENT

CONTINUE READING BELOW



Attributes

  • Respect the importance of confidentiality.
  • Willingness to assist after hours when the need arises.
  • Honest, humble and hardworking.
  • Uphold high standards of integrity.
  • Creative and innovative, ability to think around problems and come up with solutions.
« Go back to the jobs list


RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY



ADVERTISEMENT

CONTINUE READING BELOW




Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

How to Apply

Click here to apply >>

JobSearch South Africa Job Widget

Display job vacancies in South Africa on your website or blog for FREE!!

Get Started !!


Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

DSPA VACANCIES & GOVERNMENT JOBS IN SOUTH AFRICA TODAY

JobSearch South Africa is your most reliable website for latest jobs in South Africa today. If you are interested in getting genuine and reviewed job vacancies in South Africa from the best companies, then you are in the right place. Browse For DPSA vacancies, Government jobs & More. You can find LinkedIn jobs and Indeed jobs, here

TOP CAREER ARTICLES FROM EXPERTS

Job search is not an easy journey especially for job vacancies in South Africa. That is why we have engaged experts to write seasoned articles to guide your job search in South Africa. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!

Top