Customer Support Specialist - Crypto BanterCustomer Service Jobs In South Africa 2024
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We're looking for a skilled and highly motivated Customer Support Specialist to join our team. The ideal candidate is someone who is not just knowledgeable in customer support but also brings a strong understanding of the crypto industry, is technologically proficient, and exhibits excellent communication skills.
- Provide high-quality customer support via email, live chat, and social media, particularly on platforms like Discord.
- Address and resolve customer inquiries and issues in a timely and accurate manner.
- Maintain in-depth knowledge of our products and services, as well as broader crypto industry trends.
- Collaborate with the team to improve overall customer experience.
- Stay updated with new technologies and industry best practices to ensure continuous improvement in service delivery.
- Proven experience as a customer support specialist.
- Excellent command of the English language and articulate communication skills.
- Technological proficiency, including experience with Excel and data capture tools.
- A solid understanding of cryptocurrency concepts and market dynamics.
- Experience in managing customer interactions and handling queries effectively.
- Ability to work in a dynamic, fast-paced environment.
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- Strong analytical skills and attention to detail.
- Previous experience in a Customer Support Specialist role.
- Experience managing Discord communities or similar platforms.
- Demonstrable ability to articulate complex ideas clearly and engagingly.
- Be part of a fast-growing startup with a thriving community
- Work with a team of passionate professionals who share your commitment to excellence
- Enjoy a fun, dynamic work environment that encourages creativity and innovation
- Opportunity for growth and career advancement as we continue to expand our programs and offerings
- Competitive salary
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