Customer Support Specialist - Crypto Banter

eg. Accountant or Accounting or Kempinski



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Customer Support Specialist - Crypto Banter





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We're looking for a skilled and highly motivated Customer Support Specialist to join our team. The ideal candidate is someone who is not just knowledgeable in customer support but also brings a strong understanding of the crypto industry, is technologically proficient, and exhibits excellent communication skills.

Responsibilities:

  • Provide high-quality customer support via email, live chat, and social media, particularly on platforms like Discord.
  • Address and resolve customer inquiries and issues in a timely and accurate manner.
  • Maintain in-depth knowledge of our products and services, as well as broader crypto industry trends.
  • Collaborate with the team to improve overall customer experience.
  • Stay updated with new technologies and industry best practices to ensure continuous improvement in service delivery.


Skill:

  • Proven experience as a customer support specialist.
  • Excellent command of the English language and articulate communication skills.
  • Technological proficiency, including experience with Excel and data capture tools.
  • A solid understanding of cryptocurrency concepts and market dynamics.
  • Experience in managing customer interactions and handling queries effectively.
  • Ability to work in a dynamic, fast-paced environment.


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Preferred:

  • Strong analytical skills and attention to detail.
  • Previous experience in a Customer Support Specialist role.
  • Experience managing Discord communities or similar platforms.
  • Demonstrable ability to articulate complex ideas clearly and engagingly.

Perks:

  • Be part of a fast-growing startup with a thriving community
  • Work with a team of passionate professionals who share your commitment to excellence
  • Enjoy a fun, dynamic work environment that encourages creativity and innovation
  • Opportunity for growth and career advancement as we continue to expand our programs and offerings
  • Competitive salary
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