Service Desk Technician - Mr Price Group

Are you an excellent communicator with great telephone and email etiquette? Do you have an affinity for troubleshooting computer and peripheral device problems? Do you have basic networking skills? 

Then our Service desk position is a great first step into the IT field for you. 

RESPONSIBILITIES

• Providing telephonic and email 1st line support and troubleshooting to all computer users at all Stores, within the Mr Price Group 
• Liaise with external service providers to escalate problems where required 
• Support our suppliers who use our software. 
• You will be required to work a maximum of 40 hours, over a maximum of 5 days per week including Saturdays and Sundays. 
• You would be required to work an 8-hour shift in line with the Service Desk operating hours. 
• Your reliable transport is preferred. 

QUALIFICATIONS

• Grade 12 
• IT diploma/ Certificate 
• At least 1 year in an IT or Helpdesk environment 
• The technical skills required are just a good general knowledge of computer hardware and software. Knowledge of our POS system would be a major advantage 
• Strong verbal and written communication skills 
• Excellent interpersonal and customer-facing skills Strong administration skills 
• Strong ability to work accurately with attention to detail 
• Familiarity with MS Office products 
• A high level of confidentiality