Digital Change Manager - KFC

eg. Accountant or Accounting or Kempinski



Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.


Digital Change Manager - KFC





A Must Read Article: 10 checks to identify fraudulent or scam job offers

Free Tuition Scholarships to Study in UK, US etc.

Click here to join us on Telegram

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Your focus will be on driving cultural change, ensuring seamless integration of digital solutions, and optimizing the digital customer experience. As a change agent, you will work closely with cross-functional teams and stakeholders to achieve the following successful digital change outcomes:

  • Program Plans
  • Project Status
  • Key Meeting Agendas and follow-ups
  • Roadmap using the project prioritisation method introduced
  • Vendor RFP assessments
  • Portfolio Capacity Management
  • Change Management
  • Training & Operationalization
  • Release Management (Go/No-Go)

Key Responsibilities:

  • Develop Change Management Plan and manage cadences for updates /  steering committee meetings etc for New digital projects, Channel Support and restaurant tech
  • Align program plans with the stakeholders and ensure the projects go-live timelines are met
  • Identify key stakeholders for all workstreams
  • Agree on the format/template of reporting and the scheduling with KFC


ADVERTISEMENT

CONTINUE READING BELOW


  • Schedule project update meetings and steering committee
  • Work with each workstream to get project updates and highlight any program risks 
  • Working closely with Operations and Digital to ensure new project implementation, capacity management, RSC Change Management and Staff Training to reach and ensure the business goal of 100% Digital by 2026 which includes the following eCom landscape:
    • Own Channel Delivery: Orders captured through the owned web, app or chat, whether the last mile is serviced through the owned or 3P fleet
    • Aggregator Delivery: Orders captured and delivered through aggregators
    • Channel Click and Collect: Order captured through the owned web, app or chat; picked up in restauranst, drive thru, curbside, etc
    • Kiosk
    • Drive-thru: Drive-thru with unique customer identifier capture or dynamic DMB offering personalization/upsell, or voice AI on the speaker box
    • Front Counter: With unique customer identifier capture
  • Digital transformation strategy:
    • Collaborate with senior management to define the digital transformation strategy and objectives for KFC Africa
    • Develop a clear roadmap for implementing digital initiatives, considering the organization's overall goals and vision
  • Change management planning:
    • Assess the impact of digital initiatives on the organization, employees, and customers
    • Develop comprehensive change management plans, including communication strategies, training programs, and stakeholder engagement activities
  • Stakeholder Engagement:
    • Identify and engage key stakeholders, including leadership teams, department heads, and employees, to gain buy-in and support for digital change initiatives
    • Communicate the benefits and importance of digital transformation, addressing concerns and resistance effectively
  • Change Communication:
    • Develop and deliver clear and consistent communication materials to keep stakeholders informed of digital changes, updates, and progress
    • Create communication plans that target different audience groups and channels
  • Training and Development:
    • Design and implement training programs to equip employees with the necessary skills and knowledge to embrace and effectively use digital technologies
    • Provide ongoing support to ensure successful adoption and proficiency
  • Change Readiness and Adoption:
    • Monitor the readiness and adoption of digital changes, collecting feedback and data to assess the effectiveness of change management efforts
    • Identify areas for improvement and make necessary adjustments to ensure successful outcomes
  • Cultural Transformation:
    • Foster a culture of digital innovation, collaboration, and continuous improvement throughout the organization
    • Lead by example in embracing digital technologies and encouraging a digital-first mindset
  • Risk Management
    • Identify potential risks and challenges related to digital change implementation and proactively develop risk mitigation strategies
    • Manage the full Go / No Go Calendar and Cycle and chair the meeting with the CDO, COO, CTO 

Stakeholders

  • All Key ideas and core decisions to be consulted with the COO, CDO, CTO and the Head of Product Delivery and Support. However on a day to day the interaction could include KFC Africa Staff, Senior management and Leadership; Franchisees; Product Manager; Operations Manager/Specialist; Delivery Excellence Manager; BI Manager; Marketing team; IT team, H/W and S/W vendors, Technology/Digital vendors; Yum!/YRI global teams; Digital and Marketing Agencies

Working Model

  • Work from home is possible however 70% should be on site as we stabilise the teams

Requirements:

Experience

A minimum of 8 years of experience in the following project management capabilities:

  • Scope Management
    • Scope and Document Accordingly
    • Define Change Control Approach
    • Monitor and Manage Change
  • Quality Management
    • Develop Quality Plan
    • Define Inspection Plan
    • Conduct Reviews
    • Management Capabilities
    • Monitor and Confirm Quality
  • Cost Management
    • Develop Budget Models
    • Plan Project Resource Allocation
    • Manage Contract
    • Monitor Actual vs. Planned Spending
  • Stakeholder Management
    • Identify Stakeholders
    • Develop Engagement Plan
    • Conduct Communications with Stakeholders
  • Risk and Issue Management
    • Identify Risks and Issues
    • Analyze Impact
    • Quantify and Qualify
    • Mitigate Risks and Address Issues
  • Time Management
    • Define Schedule Management Process Integrate all Schedules
    • Identify Deviations and Actions Revise Status Periodically


ADVERTISEMENT

CONTINUE READING BELOW


Knowledge and Skills

  • Value enabler
  • Proactive digital change management
  • Goes beyond simple project management and delves into the world of uncovering unknowns and driving outcomes
    • Connecting the Dots across the Enterprise
    • Supporting Issue Resolution
    • Change Capability
    • Uncovering Unknowns
    • Introducing Consistency
    • Managing Delivery Volatility
    • Driving Outcomes
  • Enabling the business to meet strategic objectives and yield targeted outcomes
    • Digital Change Management through the BU PMO and business
    • Focused Change Tools
      • Scope
      • Time
      • Cost
      • Quality
      • Documentation
      • Knowledge
      • Resources Procurement
      • Communication
      • Risks
« Go back to the jobs list


RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY



ADVERTISEMENT

CONTINUE READING BELOW




Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

How to Apply

Click here to apply >>

JobSearch South Africa Job Widget

Display job vacancies in South Africa on your website or blog for FREE!!

Get Started !!


Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

DSPA VACANCIES & GOVERNMENT JOBS IN SOUTH AFRICA TODAY

JobSearch South Africa is your most reliable website for latest jobs in South Africa today. If you are interested in getting genuine and reviewed job vacancies in South Africa from the best companies, then you are in the right place. Browse For DPSA vacancies, Government jobs & More. You can find LinkedIn jobs and Indeed jobs, here

TOP CAREER ARTICLES FROM EXPERTS

Job search is not an easy journey especially for job vacancies in South Africa. That is why we have engaged experts to write seasoned articles to guide your job search in South Africa. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!

Top